Landlord’s Certificate Lead in Stratford

Contract Type: Permanent, Full Time, 35 hours per week

Salary: £37,451 per annum to £41,045 per annum (London weighted salary), £33,688 per annum to £37,093 per annum (Regional salary), dependant on experience

Grade: 7

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 9th June 2026 at 11pm

Interview Dates: 17th and 18th June 2026 via Teams

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

Join our Building Safety Team at L&Q: This is a great opportunity to join our growing Building Safety team during an exciting period of change. As our Landlord Certificate Lead, you’ll play a key role in a fast-paced, data-driven environment—helping us meet new Building Safety Act requirements while delivering excellent service to our residents, as part of the Building Safety team you will report into the Building & Fire Safety Engagement Manager.

Your impact in the role: As our Landlord Certificate Lead, you’ll take ownership of delivering accurate, compliant Landlord’s Certificates, ensuring certificates are completed, maintained, stored and issued in full compliance with the Building Safety Act and internal policy. You will work closely with the Homeownership team, you’ll build strong relationships and provide expert support on Building Safety Act enquiries. Providing expert advice and coordination on sales, remortgages and other leaseholder transactions impacted by the Landlord’s Certificate requirements. Playing a key role in improving our data, processes, and overall service delivery. You will make a real, positive impact for leaseholders affected by cladding and mortgage restrictions.

What you’ll bring:

• Essential:
• Good understanding of building safety legislation, leasehold and their regulatory environments
• Excellent organisational skills with ability to prioritise own workload with attention to detail
• Strong analytical and organisational skills, with the ability to manage complex information, maintain accurate records and meet statutory timescales
• Comfortable engaging with internal & external stakeholders at all levels to influence decisions
• Ability to work methodically and independently, exercising sound judgement and attention to detail in a compliance-critical environment
• Desirable:
• Effective written and verbal communication, with the ability to produce clear and accurate reports/data
• Ability to develop, document and improve policies, procedures and guidance, translating legislation and regulation into clear operational practice
• Experience using bespoke housing software (D365)

If you require any reasonable adjustments at any stage during this process, including application stage, please visit our career page to reach out.

About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.