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- Tasks: Manage complex service charge portfolios and ensure compliance with legislation.
- Company: Join L&Q's dynamic Service Charge Team, making a real impact.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Take ownership of a large portfolio and drive solutions for cost recovery.
- Qualifications: Strong knowledge of service charge legislation and advanced Excel skills required.
- Other info: Collaborative environment with excellent career advancement opportunities.
The predicted salary is between 40000 - 50000 £ per year.
Join our Service Charge Team at L&Q: Are you confident managing complex service charge portfolios and applying legislation in practice not just theory? Do you have the technical expertise to produce accurate service charge budgets and actuals, while confidently managing queries, challenges, and stakeholder expectations? At L&Q, we are looking for a Senior Service Charge Analyst to take ownership of a large and complex portfolio, ensuring service charges are accurate, compliant, and clearly communicated to residents and stakeholders. This is a high-accountability role, requiring strong analytical capability, attention to detail, and confidence in applying legislation and lease interpretation in real-world scenarios. If this sounds like you, we would love for you to apply!
Your impact in the role:
- Own the end-to-end delivery of service charge estimates and actuals across your designated portfolio.
- Manage a large-scale portfolio covering c.100,000 homes and £130m in service charge value, ensuring accuracy and transparency.
- Analyse financial data, identifying variances and ensuring all costs are correctly allocated and recoverable.
- Take ownership of service charge deficits, identifying risks and driving solutions to improve cost recovery.
- Interpret leases and tenancy agreements to ensure correct apportionment of service charges.
- Ensure full compliance with service charge legislation, including Sections 18–30 of the Landlord & Tenant Act and relevant regulatory frameworks.
- Manage and resolve complex resident and stakeholder queries and complaints within agreed service levels.
- Prepare and support First Tier Tribunal (FTT) cases where required, presenting clear and accurate information.
- Work collaboratively with internal teams (including Neighbourhoods, Finance, Compliance and Legal) to ensure service charge accuracy and alignment, avoiding duplication of costs.
What you’ll bring:
- A strong working knowledge of service charge legislation and regulatory frameworks, including: Sections 18–30 of the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, Leasehold & Freehold Reform Act 2024, RICS and TPI guidance, regulations and best practice.
- Solid understanding of financial accounting principles, including income and expenditure, VAT, accruals, and reconciliations.
- Advanced Excel capability, including lookups, pivots, and working with large datasets.
- TPI, RICS or equivalent relevant experience within a service charge environment.
- Proven experience within a housing association or similar housing environment, managing service charges end-to-end.
- Excellent communication skills, with the ability to deliver accurate and timely written and verbal communication, adapting your style to different audiences including residents, stakeholders, and senior colleagues.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
Senior Service Charge Analyst employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Charge Analyst
✨Tip Number 1
Get your Excel skills sharp! Since the interview process includes an Excel assessment, brush up on your pivot tables and lookups. Practising with real datasets can give you a leg up.
✨Tip Number 2
Know your legislation! Familiarise yourself with the key service charge laws mentioned in the job description. Being able to discuss these confidently will show you're the right fit for the role.
✨Tip Number 3
Prepare for those tricky questions! Think about how you've managed complex portfolios in the past and be ready to share specific examples. This will help you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, early applications are encouraged, so don’t wait until the last minute!
We think you need these skills to ace Senior Service Charge Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Charge Analyst role. Highlight your experience with service charge legislation and financial accounting principles, as these are key for us. Use specific examples that showcase your analytical skills and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience managing complex portfolios and resolving stakeholder queries, as this will resonate with us.
Show Off Your Excel Skills: Since the interview process includes an Excel assessment, it’s a good idea to mention your advanced Excel capabilities in your application. Highlight any relevant projects where you’ve used lookups, pivots, or worked with large datasets to demonstrate your proficiency.
Apply Early!: We encourage early applications, so don’t wait until the last minute! Applying through our website not only shows your enthusiasm but also gives you a better chance of being considered before we close the advertisement. Get your application in and let’s see what you can bring to our team!
How to prepare for a job interview at L&Q
✨Know Your Legislation
Make sure you brush up on the relevant service charge legislation, especially Sections 18–30 of the Landlord & Tenant Act. Being able to discuss these laws confidently will show that you’re not just familiar with theory but can apply it in practice.
✨Excel Skills Are Key
Since there’s an Excel assessment involved, practice your skills with lookups, pivots, and handling large datasets. You might want to create a mock budget or analyse some sample data to demonstrate your analytical capabilities during the interview.
✨Prepare for Stakeholder Queries
Think about potential complex queries or complaints you might face from residents or stakeholders. Prepare clear, concise responses that showcase your problem-solving skills and ability to communicate effectively with different audiences.
✨Showcase Your Experience
Be ready to share specific examples from your past roles where you managed service charges end-to-end. Highlight any challenges you faced and how you overcame them, as this will illustrate your capability to handle the responsibilities of the role.