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- Tasks: Lead and transform lettings operations to enhance customer experience and service delivery.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy a competitive salary, generous leave, excellent pension, and lifestyle perks.
- Why this job: Make a real impact in housing while working in a supportive and inclusive environment.
- Qualifications: Experience in operational housing management and strong leadership skills required.
- Other info: Flexible hybrid working and opportunities for professional growth await you.
The predicted salary is between 47000 - 61000 £ per year.
Contract Type: 9 Month FTC
Salary: £55,270 per annum to £61,018 per annum (London weighted salary) or £47,920 per annum to £53,345 per annum (Regional salary), dependant on experience
Grade: 10
Reporting Office: London, Stratford or Manchester, Trafford.
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 20th January 2026 - 23:00
Interview Dates: On a date to be confirmed
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non‑contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous applicants need not apply - if previous application was regretted in the last 12 weeks.
Join our Lettings Team at L&Q: We are currently recruiting for a Lettings Operations Manager to work with our Head of Voids & Lettings to deliver a sector‑leading service across a large geographical region with direct responsibility for the financial and operational performance, ensuring that customers receive the best possible experience of the service. If this sounds like you, we would love for you to apply!
Your impact in the role:
- Ensure reliable and close partnership with the Head of Empty Homes and Lettings for the joint successful review and continuous transformation of the empty homes, lettings, and rehousing service, providing efficient management, and making recommendations around policy, procedure, and structure. This will include lettings, allocations, rehousing, void management, temporary accommodation, and decanting.
- Support the Trust’s key corporate objective of providing more new homes to rent across a range of tenures.
What you'll bring:
- Experience of business improvement, benchmarking, and service improvement
- A strong resource planning and management skills with ability to lead, motivate and inspire others
- Highly developed financial awareness and commercial acumen.
- Experience in operational housing management and lettings is essential.
- Highly developed relationship, client and/or stakeholder management skills with the ability to influence and negotiate.
- Excellent communication, organisational and presentation skills, with the ability to manage knowledge from external sources.
- Able to lead, manage and motivate others to deliver against defined objectives in a demanding customer facing environment, including the management of contracts and the relationship with sub-contractors.
- Ability to quickly interpret complex information and data and translate this into a business case for change.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Operations Manager employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research L&Q and understand their values and mission. Tailor your responses to show how your experience aligns with their goals, especially in operational housing management and lettings.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your skills and experiences. Focus on how you can lead and inspire teams, as this is key for the Lettings Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, early applications are encouraged, so don’t wait until the last minute!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational housing management and lettings. We want to see how your skills align with the role of Lettings Operations Manager, so don’t hold back!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your business improvement and resource management skills. We love numbers, so if you can quantify your successes, even better!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and understand.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Head over to our website and get your application in!
How to prepare for a job interview at L&Q
✨Know Your Stuff
Before the interview, dive deep into the role of Lettings Operations Manager. Understand the key responsibilities, especially around lettings, allocations, and void management. Familiarise yourself with L&Q’s mission and values, as this will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous experience in operational housing management and business improvement. Prepare specific examples that highlight your financial awareness and resource planning skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Leadership Skills
Since the role requires leading and motivating a team, think of instances where you've successfully inspired others. Share stories that illustrate your ability to manage relationships with stakeholders and negotiate effectively. This will show that you can handle the demands of a customer-facing environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the challenges the team currently faces or how success is measured in the role. This not only shows your interest but also gives you valuable insights into the company culture and expectations.
