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- Tasks: Provide strategic oversight and support to enhance resident-focused governance.
- Company: Leading housing association in the UK with a commitment to community.
- Benefits: Opportunity to shape strategy and contribute to diversity and inclusion.
- Why this job: Make a real impact on residents' lives and drive positive change.
- Qualifications: Senior-level experience in customer-facing organisations is essential.
- Other info: Join a purpose-driven team dedicated to improving housing experiences.
The predicted salary is between 43200 - 72000 £ per year.
A leading housing association in the UK is seeking a Non-Executive Director to strengthen its Group Board. The candidate will provide strategic oversight and support to the Chair, ensuring that resident needs are central to governance and strategy.
Ideal candidates will have senior-level experience in customer-facing organizations, understanding the importance of long-term relationships and service quality. This is an exciting opportunity to shape a purpose-driven organization while contributing to its diversity and inclusion initiatives.
Non-Executive Director, Housing & Customer Experience employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non-Executive Director, Housing & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Research the organisation thoroughly. Understand their mission, values, and recent initiatives, especially around diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 3
Prepare for interviews by thinking about how your experience aligns with their needs. Be ready to discuss specific examples of how you've improved customer experience or built long-term relationships in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Non-Executive Director, Housing & Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Non-Executive Director role. Highlight your senior-level experience in customer-facing organisations and any relevant governance experience to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing and customer experience. Share specific examples of how you've contributed to service quality and long-term relationships in previous roles.
Showcase Your Strategic Thinking: In your application, demonstrate your ability to provide strategic oversight. Discuss how you’ve influenced governance and strategy in past positions, and how you can bring that expertise to our Group Board.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at L&Q
✨Know the Organisation Inside Out
Before your interview, dive deep into the housing association's mission, values, and recent initiatives. Understanding their focus on resident needs and diversity will help you align your responses with their goals.
✨Showcase Your Strategic Insight
Prepare to discuss your experience in customer-facing organisations and how it relates to governance. Think of specific examples where you've successfully built long-term relationships and improved service quality, as these will resonate well with the board.
✨Emphasise Diversity and Inclusion
Since this role involves contributing to diversity and inclusion initiatives, be ready to share your thoughts on these topics. Discuss any relevant experiences or strategies you've implemented in previous roles that promote a diverse and inclusive environment.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the organisation's future plans, challenges they face, and how they measure success in resident satisfaction. This shows your genuine interest and strategic thinking.
