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- Tasks: Lead the Housing Management team to enhance resident satisfaction and build strong community relationships.
- Company: Join L&Q, a leading housing association dedicated to quality homes and diverse communities.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Proven relationship-building skills and experience in a similar role are essential.
- Other info: Flexible hybrid working and opportunities for personal growth await you.
The predicted salary is between 29900 - 34900 £ per year.
Contract Type: Permanent – Full Time - 35 hours
Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance*
Reporting Office: London, Stratford
Working Location: Garratt Lane office and South West London – changing to Morden Road, CR4 4DA (office due to open later this year)
Patch locations (confirmed on appointment)
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Monday to Friday, 09:00 – 17:00
Closing Date: 29th October 2025 – 23:00
Interview Dates: Interview will take place in person at our Garratt Lane office, SW18, every Wednesday from the 15th October 2025.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)
Role Profile - Neighbourhood Housing
Join our South West London Team at L&Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply.
Your impact in the role, as the Neighbourhood Housing Lead, you will be responsible for the following:
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.
- You’ll be the primary relationship holder with the residents living in homes on your patch.
- Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.
What you’ll bring:
- You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
- You’ll be able to problem solve and will pride yourself on your grit and determination.
- You’ll have a can-do attitude and be motivated by keeping promises to residents.
- You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
- You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
- Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
- Have demonstrable experience in a similar role.
- Have a valid license and access to a car for work use.
Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
Neighbourhood Housing Lead employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Lead
✨Tip Number 1
Get to know the company! Research L&Q and their values. When you walk into that interview, show them you understand their mission and how you can contribute to it. It’ll make you stand out as someone who genuinely cares.
✨Tip Number 2
Practice your people skills! As a Neighbourhood Housing Lead, you'll be building relationships with residents. Role-play common scenarios with a friend or family member to boost your confidence in handling tricky conversations.
✨Tip Number 3
Prepare some questions for your interviewers. This shows you're engaged and interested in the role. Ask about their approach to resident satisfaction or how they handle challenges in housing management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of housing management.
We think you need these skills to ace Neighbourhood Housing Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Neighbourhood Housing Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your People Skills: Since this role is all about building relationships, don’t forget to share examples of how you've successfully engaged with residents or colleagues in the past. We want to see your customer-focused approach shine through!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit for the team.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Head over to our website and get your application in!
How to prepare for a job interview at L&Q
✨Know Your Patch
Before the interview, take some time to research the specific areas you'll be working in. Understand the demographics, challenges, and needs of the residents in those patches. This will show your potential employer that you're genuinely interested in making a positive impact.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with residents or stakeholders. Highlight your communication skills and how you've resolved conflicts or improved satisfaction. This is crucial for the Neighbourhood Housing Lead role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled complex issues or challenges in housing management. Be ready to discuss your thought process and the outcomes. This will illustrate your grit and determination, which are key traits for this position.
✨Emphasise Your Commitment to Inclusion
L&Q values diversity and inclusion, so be prepared to discuss how you’ve contributed to creating inclusive environments in your previous roles. Share any relevant experiences that demonstrate your commitment to these values, as they are integral to the organisation's ethos.
