At a Glance
- Tasks: Join our team as a Multi Trade Plumber, tackling plumbing repairs and enhancing customer satisfaction.
- Company: L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Dynamic role with opportunities for career growth and community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in plumbing and multi-trade skills; customer-focused attitude is essential.
Contract Type: Permanent, Full time, 40 hours
Salary: £41,200 per annum
Grade: DM Tech 05
Working Location: South London & surrounding area
Persona: Mobile worker - contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required
Closing Date: 5th August 2026 at 11pm
Interview dates: Interviews will take place at our office in Stratford on 12th August
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more...
Join our Customer Resolution Team at L&Q:
Our South London resolution team are looking for a Multi trader Plumber to join our complaints operative team on a permanent basis. The role will cover our South London and neighbouring areas, confirmation on areas covered will be shared during the interview. It is essential to have a manual driving license to carry out this role as you will be provided with a company van for business use.
Your impact in the role:
Our complaint operative plumbers deal with all aspects of plumbing repairs and replacements of sinks, water tanks, and bathrooms. In addition to plumbing, they will have associated skills and experience in basic carpentry, tiling, mould treatment, painting/decorating, patch plastering repairs, and minor ground works. We will expect effective communication skills, have experience of working in a building and/or housing maintenance environment including a knowledge of a varied housing stock. Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents. We expect our operatives to have outstanding customer service and ability to deliver a right first-time service, limiting repeat visits and increasing satisfaction for our residents.
Core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours service.
What you'll bring:
- Sound working trade knowledge and experience, preferable qualified to City and Guilds or NVQ level or qualified by experience.
- Experience gained within Maintenance, site and/or Housing environment.
- Able to be customer focused and deliver excellent customer service.
- Right first-time approach.
- Health and Safety Conscious.
- Previous experience in a similar role for Housing associations or local authorities preferred but not essential.
- Wide range of Multi trade skills.
- Must have hand tools (larger tools and specialist equipment will be arranged if needed).
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and strategy behaviours, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Multi Trade Plumber employer: L&Q
As a Homeownership Account Lead, you will thrive in a supportive and dynamic work environment that values collaboration and innovation. Our hybrid working model offers flexibility, while our commitment to employee growth ensures you have access to ongoing training and development opportunities. Join us in making a meaningful impact in the community, all while enjoying competitive benefits and a culture that prioritises work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Trade Plumber
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Multi Trade Plumber
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch L&Q's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at L&Q. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at L&Q
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at L&Q.
