At a Glance
- Tasks: Manage sheltered housing schemes and support residents in maintaining their independence.
- Company: Join L&Q, a leading housing association dedicated to quality living.
- Benefits: Enjoy 25-30 days annual leave, health plans, and lifestyle benefits.
- Other info: Flexible working across local schemes with opportunities for career growth.
- Why this job: Make a real difference in the lives of older residents while enhancing community connections.
- Qualifications: Experience in housing management or customer service with strong communication skills.
The predicted salary is between 24545 - 24545 £ per year.
Contract Type: Permanent, Full Time - 36 Hours
Salary: £24,545 per annum to £27,000 per annum (Regional salary) depending on experience
Grade: 3 (Regional salary)
Working Location: Stretford, Manchester - with flexibility for other local schemes
Working Hours: Monday to Friday. AM at 1 scheme PM at the other. Travel between schemes may be required.
Persona: Site Based Worker: Site based and may attend the Manchester office on an ad-hoc basis
Closing Date: 11th August 2026 - 1:00 PM
Interview Date: To be confirmed (Interviews will be held in person)
Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.
An exciting opportunity has become available for the right candidate to join us as a Scheme Manager within our Housing Management Team. Independent Living is an integral part of what L&Q Living do, delivering services primarily for our customers aged 55 and over.
Our customers are always at the heart of our service. We are an aspirational and forward-thinking team, responsible for delivering quality housing and working with our customers to enable them to maintain their independence and live well by delivering the support they require, encouraging social participation and identifying opportunities to connect with the wider community.
We are seeking someone who brings a creative and innovative approach to supporting older people to live independently in their own homes and who has a genuine passion for enhancing their health and well-being.
If this sounds like you, we would love for you to apply!
Your impact in the role:
- Providing frontline housing management services to ensure the scheme is fully compliant.
- Proactively engaging with residents, visitors, and contractors to maintain positive communication channels, enhance resident wellbeing, identify support needs, and work with partner agencies to achieve appropriate outcomes.
- Encouraging and supporting residents to make the scheme in which they live a supportive environment for themselves, friends, and other groups in the areas, while embracing technology-assisted processes to enhance the Independent Living offer.
What you'll bring:
- Relevant practical experience in housing management or other customer focused role, with knowledge of service delivery, health and safety and the benefits of assisted technology.
- Excellent customer service skills with the ability to identify the needs of others and provide support and guidance.
- Strong communication and relationship building skills.
- Ability to identify problems and proactively find solutions.
- Sound working knowledge of Microsoft applications, with the ability to collate, analyse and present data.
- Driving Licence: For this position, we require the candidate to be mobile - A driving license is required.
- DBS: For this post the successful candidate will need to apply for or be in possession of a Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team.
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.
Sheltered Housing Scheme Manager in Manchester employer: L&Q
As a Homeownership Account Lead, you will thrive in a supportive and dynamic work environment that values collaboration and innovation. Our hybrid working model offers flexibility, while our commitment to employee growth ensures you have access to ongoing training and development opportunities. Join us in making a meaningful impact in the community, all while enjoying competitive benefits and a culture that prioritises work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sheltered Housing Scheme Manager in Manchester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at L&Q.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from L&Q!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like L&Q, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at L&Q or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Sheltered Housing Scheme Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to L&Q:Before hitting send, make sure to tailor your application specifically to L&Q! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at L&Q
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
