At a Glance
- Tasks: Lead a dynamic team managing customer accounts and driving income recovery.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community support.
- Benefits: Enjoy competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Embrace a hybrid working model with opportunities for professional growth.
- Why this job: Make a real impact in transforming income services and enhancing community well-being.
- Qualifications: Strong leadership skills and knowledge of housing law required.
Contract Type: Fixed Term Contract 10 Months, 35 hours p/w
Salary: £42,668 per annum to £47,406 per annum (Regional salary)
Reporting Office: Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 14th June 2026
Interview Dates: 23rd June 2026
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Join our Income Management Team at L&Q: This is a really exciting time to join the Income Management Team as you will play a pivotal role in the reshaping and transformation of this team. If you are a problem solver, who is committed to driving results and have an analytical mindset then this is the role for you.
Your impact in the role:
- Lead and develop a high-performing income recovery team
- Oversee arrears from early intervention to enforcement
- Build strong partnerships with internal and external stakeholders
- Use data to drive decisions and improve outcomes
- Shape the future of income services through transformation and innovation
What you'll bring:
- Strong leadership and housing income recovery expertise
- Knowledge of Housing Law, Welfare Reform, and legal processes
- Analytical mindset and excellent communication skills
- Confidence to lead through challenges and drive results
If you require any reasonable adjustments at any stage during this process, including application stage, please visit our About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Housing Income Manager in Manchester employer: L&Q
L&Q is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a strong commitment to diversity, excellent benefits including a generous pension plan, and opportunities for innovation in the housing sector, working as a Housing Income Manager in Manchester allows you to make a meaningful impact while enjoying a balanced work-life through hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at L&Q. A friendly chat can open doors and give you insights that might just help you stand out during the interview.
✨Tip Number 2
Prepare for the interview by researching L&Q’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for housing and how you can contribute to our mission of providing quality homes.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve led a team or tackled challenges head-on. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Housing Income Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Income Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to share examples of your leadership experience. We want to see how you've successfully managed teams or projects in the past, so make it clear!
Be Data-Driven:As an analytical mindset is key for this position, include any relevant data or metrics that demonstrate your ability to drive results. Show us how you've used data to make decisions or improve outcomes in previous roles.
Apply Early!:We encourage you to apply as soon as possible since we might close the application process earlier than the stated date. Don’t miss out on this exciting opportunity to join our Income Management Team!
How to prepare for a job interview at L&Q
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, welfare reform, and the legal processes involved in income recovery. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove results or improved performance. This is key for a Housing Income Manager, so be ready to demonstrate your leadership style and how it aligns with the company's values.
✨Data-Driven Decisions
Since the role involves using data to drive decisions, come prepared with examples of how you've used data analysis in previous roles. Discuss how you’ve leveraged data to improve outcomes or solve problems, as this will highlight your analytical mindset.
✨Build Connections
Think about how you can build strong partnerships with internal and external stakeholders. Be ready to discuss your approach to collaboration and communication, as these skills are crucial for managing a large portfolio of customer accounts effectively.
