At a Glance
- Tasks: Repair and maintain UPVC windows and doors across North London.
- Company: Join L&Q, a leading housing association dedicated to quality homes.
- Benefits: Enjoy a competitive salary, excellent pension, and generous annual leave.
- Other info: Mobile working with a van provided and opportunities for career growth.
- Why this job: Make a real difference in people's lives through quality maintenance work.
- Qualifications: Experience in maintenance and carpentry with strong customer service skills.
Contract Type: Permanent, Full Time, 40 hours per week
Salary: £41,200 per annum
Location: North London
Persona: Mobile Working (van provided) contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required
Reporting Office: Stratford, London
Closing date for applications: 9th June at 11pm
Interview date: 16th June at our office in Stratford
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Join our Repairs Team at L&Q: L&Q are looking for an experienced Multi trader/UPVC operative to work within our Reactive Maintenance Team covering the following areas Hackney, Islington, Kensington and Chelsea and Barnet and Enfield. Plus parts of central London.
The role will be dealing with all aspects of internal/external window repairs including single and double glazing, repairs to doors, lock refits and repairs. Carpentry skills will be required for you to fulfil this role.
Our Operatives are supplied with an L&Q van (business use only), uniform and PPE equipment. You will begin the day from your home address where you will travel to jobs which are distributed to your PDA (hand-held device).
Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents we expect you to have outstanding customer service and ability to deliver a right first-time service, limiting follow ons and increasing satisfaction.
Our in-house maintenance team core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours service.
To be considered for this role candidates will require/be:
- Sound working trade knowledge and experience
- Experience gained within a Maintenance, site and or Housing environment
- Able to deliver excellent customer service
- Right first-time approach
- Health and Safety Conscious
- Previous experience in a similar role
- Wide range of Multi trade skills
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Maintenance Technician UPVC Carpenter employer: L&Q
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as an excellent pension plan, generous annual leave, and opportunities for community engagement, our Maintenance Technicians enjoy a fulfilling career while making a positive impact in diverse London communities. Join us to be part of a team that values diversity, inclusion, and sustainability, ensuring every employee feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Technician UPVC Carpenter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Go through common interview questions related to maintenance and customer service. Think about your past experiences and how they relate to the role of a Maintenance Technician UPVC Carpenter. We want you to shine!
✨Tip Number 3
Show off your skills! Bring along examples of your work or any relevant certifications. If you've got a portfolio of previous projects, that could really impress the interviewers and give them a taste of what you can bring to the table.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job!
We think you need these skills to ace Maintenance Technician UPVC Carpenter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your UPVC carpentry skills and experience. We want to see how your background fits with the role, so don’t be shy about showcasing your relevant expertise!
Show Off Your Customer Service Skills:Since customer satisfaction is key for us, include examples of how you've delivered excellent service in previous roles. This will help us see that you understand the importance of a right first-time approach.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Head over to our website and get your application in!
How to prepare for a job interview at L&Q
✨Know Your Trade Inside Out
Make sure you brush up on your UPVC carpentry skills and maintenance knowledge. Be ready to discuss specific techniques you've used in past roles, especially those related to window repairs and door lock refits. This will show that you’re not just familiar with the basics but have hands-on experience.
✨Customer Service is Key
Since you'll be the first point of contact for residents, it’s crucial to demonstrate your customer service skills. Prepare examples of how you've handled difficult situations or ensured customer satisfaction in previous jobs. This will highlight your ability to deliver a 'right first-time' service.
✨Safety First!
Health and safety consciousness is a must for this role. Familiarise yourself with relevant health and safety regulations and be prepared to discuss how you’ve implemented these in your previous work. Showing that you prioritise safety will make a strong impression.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. Think about common issues you might face as a Maintenance Technician and how you would resolve them. This could include troubleshooting a faulty window or dealing with a customer complaint. Being prepared will help you stand out.
