Title: Maintenance Team Manager Contract Type: Permanent, full time Salary: £57,900 per annum to £68,969 per annum (London weighted salary) dependant on experience Grade: 10 Reporting Office: London, Stratford Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 3rd November at 11pm This is a two-stage interview process initial interviews will take place on 11th November. Candidates that are progressed past this stage will be invited to a face to face interview at our office in Stratford on 17th November. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more… Join our team at L&Q: An opportunity has arisen within Maintenance Services to join the team of Maintenance Team Managers on a permanent basis. This role will cover the North-East neighbourhood: Waltham Forest, Redbridge, Havering, Essex and Cambridgeshire plus other surrounding areas. The role reports into the Head of Service. As a key member of the Direct Maintenance Management Team, you will lead a team of Supervisors and frontline staff working on reactive works to deliver a first-class repair and maintenance service to our residents and customers. Your impact in the role: You will work closely with internal and external stakeholders to deliver excellent customer service and sound financial decision-making. Your experience of managing people, delivering customer service and financial results will therefore be essential. This is an ideal opportunity for a candidate who has a sound knowledge of reactive maintenance and managing a DLO and contractors to support the service in a management role. The Maintenance Team Managers impact both residents and internal teams and will directly influence increasing satisfaction and achieving strategic goals within the service. The Maintenance Team Manager will get involved in increasing productivity and driving results in line with current KPIs. What you'll bring: * Excellent understanding of a DLO offering. * Experience of leading, supervising and motivating a large maintenance team * Knowledge of Reactive Repairs. * Track record of delivering excellent customer service and resident satisfaction against KPIs. * Knowledge of relevant standards and legislation. * Experience of implementing and maintaining good Health and Safety, including working at heights, manual handling, asbestos and day-to-day Health and Safety Compliance. * Demonstrable financial acumen & commercial awareness. * Ability to build positive relationships with a range of internal and external stakeholders About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click here to find out more about L&Q and why you should join us
Maintenance Team Manager employer: L&Q
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for community engagement, our team members thrive in a dynamic environment that values diversity and inclusion. Working in the vibrant Southwest London area, you'll have the chance to make a meaningful impact on residents' lives while enjoying the flexibility of mobile working.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Team Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like L&Q, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Maintenance Team Manager at L&Q.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at L&Q
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
