At a Glance
- Tasks: Lead and resolve maintenance complaints while ensuring top-notch customer service.
- Company: Join L&Q, a trusted organisation dedicated to community support.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Collaborative team environment with a focus on timely outcomes.
- Why this job: Make a real difference in residents' lives through effective complaint resolution.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
L&Q is seeking a Resolution Officer for the Maintenance Services team in London.
You will lead a caseload of complaints related to maintenance work, acting as the voice and face of the Trust while upholding public-facing service standards.
The role emphasises customer service excellence, written and verbal communication, and ability to work within deadlines.
The team supports residents and collaborates with multiple departments to deliver timely outcomes.
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Maintenance Complaints Resolution Officer employer: L&Q
As a Homeownership Account Lead, you will thrive in a supportive and dynamic work environment that values collaboration and innovation. Our hybrid working model offers flexibility, while our commitment to employee growth ensures you have access to ongoing training and development opportunities. Join us in making a meaningful impact in the community, all while enjoying competitive benefits and a culture that prioritises work-life balance.
