At a Glance
- Tasks: Support residents aged 55+ in a safe, welcoming environment while ensuring site maintenance.
- Company: Join L&Q, a leading housing association dedicated to community well-being.
- Benefits: Enjoy 25-30 days annual leave, health plans, and excellent pension options.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a meaningful difference in residents' lives while developing your skills.
- Qualifications: Customer service experience and a passion for health and safety are essential.
The predicted salary is between 28275 - 28275 £ per year.
Contract Type: Permanent, Full Time, 35 hours
Salary: Starting from £28,275 per annum, dependant on experience
Grade: 3
Reporting Office: Stratford, London
Working Location: Schemes in the London Borough of Lambeth
Persona: Site Based Worker - Contractual hours to be worked from allocated site, with ad hoc office attendance as required
Closing Date: 28th August 2026
Interview Date: In person at our Stratford Office, on a date to be confirmed
Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.
Join our L&Q Living Housing Management Team at L&Q:
Do you take pride in creating safe, supportive environments and delivering outstanding service? Are you passionate about health, safety, and well-being in residential communities? If so, we have the perfect role where you can help make a meaningful difference in the lives of our residents.
We're currently seeking a Sheltered Housing Assistant to become part of our dedicated Housing Management team. You'll be working across our sheltered housing schemes in the London Borough of Lambeth, supporting residents aged 55 and over. As a key member of our Independent Living service, you'll help ensure residents feel safe, secure, and empowered to live independently, while delivering high-quality housing management services.
Your impact in the role:
- Resident Support and Customer Service: Act as the on-site representative, providing guidance to residents and acting as a key contact for their families and visitors. You'll build meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community.
- Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections, following fire safety procedures, and monitoring the premises. You'll report repairs, oversee general upkeep, and work closely with contractors to ensure that communal areas and site facilities remain well-maintained and secure.
- Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs, and use company systems to communicate effectively. You'll contribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming.
- Collaborative Problem-Solving: Work as part of the Housing Management team to address anti-social behaviour, resolve tenancy concerns, and escalate issues when necessary. You'll contribute to the wider team's success by collaborating on action plans and working closely with any support teams in place.
What you'll bring:
- Customer Service Excellence: Proven experience providing high-quality service in a resident-facing role, handling sensitive issues with empathy and professionalism.
- Health & Safety Awareness: Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices.
- Organisational Skills: A proactive, well-organised approach with the ability to manage a varied workload and prioritise tasks effectively.
- Strong Communication Skills: Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly.
- Team Collaboration: A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions.
DBS: For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team.
About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them.
L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.
Sheltered Housing Assistant in London employer: L&Q
As a Homeownership Account Lead, you will thrive in a supportive and dynamic work environment that values collaboration and innovation. Our hybrid working model offers flexibility, while our commitment to employee growth ensures you have access to ongoing training and development opportunities. Join us in making a meaningful impact in the community, all while enjoying competitive benefits and a culture that prioritises work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sheltered Housing Assistant in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at L&Q.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from L&Q!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like L&Q, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at L&Q or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Sheltered Housing Assistant in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to L&Q:Before hitting send, make sure to tailor your application specifically to L&Q! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at L&Q
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
