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- Tasks: Manage complex service charge portfolios and ensure compliance with legislation.
- Company: Join L&Q's dynamic Service Charge Team.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on service charge accuracy for 100,000 homes.
- Qualifications: Strong knowledge of service charge legislation and advanced Excel skills required.
- Other info: Collaborative environment with excellent career advancement opportunities.
The predicted salary is between 40000 - 50000 £ per year.
Join our Service Charge Team at L&Q:
Are you confident managing complex service charge portfolios and applying legislation in practice not just theory? Do you have the technical expertise to produce accurate service charge budgets and actuals, while confidently managing queries, challenges, and stakeholder expectations? At L&Q, we are looking for a Senior Service Charge Analyst to take ownership of a large and complex portfolio, ensuring service charges are accurate, compliant, and clearly communicated to residents and stakeholders. This is a high-accountability role, requiring strong analytical capability, attention to detail, and confidence in applying legislation and lease interpretation in real-world scenarios.
Your impact in the role:
- Own the end-to-end delivery of service charge estimates and actuals across your designated portfolio.
- Manage a large-scale portfolio covering c.100,000 homes and £130m in service charge value, ensuring accuracy and transparency.
- Analyse financial data, identifying variances and ensuring all costs are correctly allocated and recoverable.
- Take ownership of service charge deficits, identifying risks and driving solutions to improve cost recovery.
- Interpret leases and tenancy agreements to ensure correct apportionment of service charges.
- Ensure full compliance with service charge legislation, including Sections 18–30 of the Landlord & Tenant Act and relevant regulatory frameworks.
- Manage and resolve complex resident and stakeholder queries and complaints within agreed service levels.
- Prepare and support First Tier Tribunal (FTT) cases where required, presenting clear and accurate information.
- Work collaboratively with internal teams (including Neighbourhoods, Finance, Compliance and Legal) to ensure service charge accuracy and alignment, avoiding duplication of costs.
What you'll bring:
- A strong working knowledge of service charge legislation and regulatory frameworks, including: Sections 18–30 of the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, Leasehold & Freehold Reform Act 2024, RICS and TPI guidance, regulations and best practice.
- Solid understanding of financial accounting principles, including income and expenditure, VAT, accruals, and reconciliations.
- Advanced Excel capability, including lookups, pivots, and working with large datasets.
- TPI, RICS or equivalent relevant experience within a service charge environment.
- Proven experience within a housing association or similar housing environment, managing service charges end-to-end.
- Excellent communication skills, with the ability to deliver accurate and timely written and verbal communication, adapting your style to different audiences including residents, stakeholders, and senior colleagues.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
Senior Service Charge Analyst in London employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Charge Analyst in London
✨Tip Number 1
Get your Excel skills sharp! Since the interview process includes an Excel assessment, brush up on your advanced functions like lookups and pivots. Practising with real datasets can give you the confidence to ace that part of the interview.
✨Tip Number 2
Know your legislation! Familiarise yourself with the key service charge laws mentioned in the job description. Being able to discuss these confidently will show that you’re not just a theory buff but someone who can apply this knowledge practically.
✨Tip Number 3
Prepare for those tricky questions! Think about potential queries or complaints you might face from residents or stakeholders. Having a few examples ready will demonstrate your problem-solving skills and ability to manage expectations.
✨Tip Number 4
Don’t forget to apply through our website! Early applications are encouraged, so get your application in as soon as possible. This shows your enthusiasm and helps you stand out in a competitive field.
We think you need these skills to ace Senior Service Charge Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your expertise in service charge legislation and financial accounting principles, as these are key for us at L&Q.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Service Charge Analyst role. Share specific examples of how you've managed complex portfolios and resolved stakeholder queries in the past.
Show Off Your Excel Skills: Since the interview process includes an Excel assessment, it’s a good idea to brush up on your advanced Excel skills. Mention any relevant projects where you’ve used lookups, pivots, or worked with large datasets in your application.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than the stated date. Head over to our website and get your application in!
How to prepare for a job interview at L&Q
✨Know Your Legislation
Make sure you brush up on the relevant service charge legislation, especially Sections 18–30 of the Landlord & Tenant Act. Being able to discuss how these laws apply in real-world scenarios will show your expertise and confidence in managing complex portfolios.
✨Excel Skills Are Key
Since there's an Excel assessment involved, practice using advanced functions like lookups and pivots. Familiarise yourself with handling large datasets, as this will be crucial for analysing financial data and ensuring accuracy in your service charge estimates.
✨Prepare for Stakeholder Queries
Think about potential queries or complaints that residents or stakeholders might raise. Prepare clear, concise responses that demonstrate your problem-solving skills and ability to manage expectations effectively.
✨Showcase Your Communication Skills
During the interview, adapt your communication style to suit different audiences. Whether you're speaking to senior colleagues or residents, being able to convey complex information clearly will highlight your excellent communication skills, which are essential for this role.