Real Estate Rental Agent in London

Contract Type: Fixed Term Contract to September 2027 – Full Time – 35 hours

Salary: £34,381 to £37,570 per annum (London Weighted) depending on experience, plus ECU allowance if policy requirements are met.

Grade: 6

Reporting Office: Stratford, London, E15

Working Location: West region – including West London boroughs.

Persona: Agile Worker – 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 26 April 2026 – 23:00

Interview Dates: To be confirmed

Role and responsibilities

Join our Lettings Team at L&Q and take ownership of a varied and rewarding caseload across the West region. This role offers the opportunity to directly influence void performance, resident satisfaction and the Trust’s wider financial and operational objectives. This is a great opportunity for an experienced lettings professional who enjoys autonomy, accountability and working at pace in a customer-facing environment.

Your impact in the role:

• As a Lettings Officer, you will manage a diverse caseload to ensure the Trust’s homes are let efficiently, compliantly and in line with the L&Q allocations policy, governance requirements and regulatory standards.
• You will be responsible for reducing void times, maximising rental income and contributing to the team’s performance against key performance indicators, while maintaining a consistently high standard of customer service.
• Working collaboratively with internal teams and external partners, you’ll play an active role in mutual exchanges, transfers and providing moving options advice to residents.
• You’ll also ensure accurate record-keeping, effective risk management and compliance with statutory and regulatory requirements.

This is a fast-paced, public-facing role that requires sound judgement, strong organisation and the confidence to make decisions and see them through.

What you’ll bring:

• You will bring proven lettings experience within social housing, along with a strong understanding of the allocations process and its impact on business performance, customer satisfaction and income.
• You’ll be highly organised, with excellent time management and attention to detail, able to manage competing priorities while working accurately and proactively.
• You’ll be confident using MS Office and housing management systems and able to quickly adapt to new processes.
• Strong communication and relationship-building skills are essential, as you’ll work closely with residents, local authorities, internal teams and other key stakeholders, often in complex or sensitive situations.
• You’ll demonstrate resilience, professionalism and a commitment to delivering fair, consistent and high-quality services in line with L&Q’s values.

Previous lettings experience within a housing environment

Full UK driving licence and access to a vehicle

If you require any reasonable adjustments at any stage during this process, including the application stage, please email.

Benefits:

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• Non-contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits
• Employee Assistance Programme
• Many more benefits

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. We’re proud to serve diverse communities across London, the South East and North West of England. We’re committed to equality, diversity and inclusion and to ending discrimination. Sustainability is at the heart of our work.