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- Tasks: Lead a team to support and manage applications, ensuring they meet business needs.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Other info: Be part of a diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact in a transformative role while developing your leadership skills.
- Qualifications: Experience in applications management and team leadership is essential.
The predicted salary is between 57900 - 65913 £ per year.
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience
Grade: 11
Reporting Office: London, Stratford or Manchester, Trafford
Closing Date: 26th May 2026
Interview Dates: Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Business Applications Team at L&Q: We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new.
Your impact in the role:
- Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks.
- Potentially undertakes 3rd line support where appropriate.
- Available for out of hours support as per business need.
- Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
- Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms.
- Working with all teams to make sure there are no conflicts.
- Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
- Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
- Being an integral member of the Application Management and Support Leadership Team.
- Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
- To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
- Building close relationships with Business Stakeholders and Suppliers.
- Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
- Maintaining the applications strategy and roadmap.
- Taking ownership of major incidents ensuring they are resolved in a timely manner.
- Internal and external Service Reviews.
What you’ll bring:
- Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
- Strong working knowledge of the Microsoft Operating environment and system.
- Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
- Ability to explain technical issues to those with non-technical backgrounds.
- Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
- Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
- Experience leading and line managing small teams.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Lead Application Support Analyst in London employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Application Support Analyst in London
✨Tip Number 1
Get your networking game on! Reach out to current employees at L&Q or in similar roles. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for those interviews like a pro! Research common questions for Lead Application Support Analyst roles and practice your answers. Don’t forget to highlight your management experience and how you’ve led teams in the past.
✨Tip Number 3
Show off your technical skills! Be ready to discuss your knowledge of Microsoft Operating environments and any specific platforms mentioned in the job description. Real-life examples of how you've tackled challenges will impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the L&Q team. Don’t wait too long; early applications are encouraged!
We think you need these skills to ace Lead Application Support Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Lead Application Support Analyst role. We want to see how your skills align with our needs, so don’t be shy about showcasing your management experience and technical know-how!
Showcase Your Technical Skills: Since this role requires a strong understanding of applications like D365 and Sitecore, make sure to mention any specific projects or experiences you’ve had with these platforms. We love seeing candidates who can bridge the gap between tech and non-tech folks!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Remember, we’re looking for strong written communication skills, so let your personality shine through while keeping it professional!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Plus, getting your application in early gives us more time to review your fantastic qualifications!
How to prepare for a job interview at L&Q
✨Know Your Applications
Make sure you have a solid understanding of the applications in your portfolio, especially those mentioned in the job description like D365 and Sitecore. Be prepared to discuss how you've supported these applications in the past and any challenges you've faced.
✨Showcase Your Management Skills
Since this is a management role, be ready to share specific examples of how you've successfully led teams in the past. Highlight your experience in prioritising workloads and managing performance, as well as how you foster collaboration within your team.
✨Communicate Clearly
You’ll need to explain technical issues to non-technical stakeholders, so practice articulating complex concepts in simple terms. This will demonstrate your ability to bridge the gap between technical and business needs, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as major incidents or supplier management. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills and ability to remain calm under pressure.