At a Glance
- Tasks: Manage complex disrepair cases and ensure prompt resolutions for residents.
- Company: Join L&Q, a leading housing provider dedicated to community impact.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Flexible hybrid working with opportunities for personal development and community engagement.
- Why this job: Make a real difference in people's lives while developing your surveying skills.
- Qualifications: Experience in surveying, knowledge of disrepair legislation, and strong communication skills.
The predicted salary is between 48000 - 55000 € per year.
Contract Type: Permanent, Full Time, 35 hours
Salary: £48,000 per annum to £55,000 per annum dependant on experience plus Essential Car User Allowance of £1,300 per annum
Grade: 9
Reporting Office: London, Stratford
Persona: 20% - 40% of contractual hours to be worked from reporting office/site (hybrid working)
Work Location: East London and surrounding areas
Closing Date: 28th May 2026 9am
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Join our Disrepair Surveying Team at L&Q:
L&Q is looking to expand our Disrepair Surveying team and are looking for experienced Surveyors to join the Property Services team. Reporting to the Senior Disrepair Surveyor, the Disrepair Surveyors manage a range of complex disrepair and complaint cases across a varied housing stock. The role will involve managing a caseload which will include a mixture of new and historic cases, with a focus on precise and accurate information that will lead to clear and prompt resolutions for our residents.
Key responsibilities:
L&Q’s portfolio consists of new builds, converted street properties, high rise, flats and purpose-built blocks. The ideal candidate will have a strong knowledge of various builds and the challenges that come with each type. They will have had experience in surveying the various types of stock and will be flexible regarding travel; L&Q’s stock covers a large geographic area. Travel is an essential part of this role and it is necessary that our Disrepair Surveyors hold a full licence and have access to a car.
The Disrepair Team work closely with L&Q’s in house and external legal teams to resolve cases. Our Surveyors are responsible for surveying properties and producing thorough reports and specifications in line with Building Standards and legal requirements and therefore will have a good knowledge of contract legislation including The Housing Conditions Protocol and the Fitness for Human Habitation Act.
We expect the Disrepair Surveyors to have a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in a fast paced environment, attention to detail and budgetary control. You will be required to be self‑motivated and able to prioritise your cases and your daily routine. You will be a professional individual who is able to communicate and influence others, working with a wide range of internal and external stakeholders and contractors to find solutions and close cases.
The role will require you to communicate with a range of internal and external stakeholders including legal representatives, local authorities and residents. A large proportion of the role will involve case management, alongside a traditional surveying role. An ability to use L&Q’s digital systems is also important. This is a socially rewarding role with the opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure home that they can be proud to live in. Our Disrepair Surveyors will have the ability to put situations back on track and assist with residents repair issues with their homes.
You will have outstanding customer service. You will approach customers by listening and showing empathy, with an inclusive attitude to finding solutions.
What you'll bring:
- Experience in a similar surveying role, ideally within a Social Housing or Local Authority Environment
- Experience of managing disrepair cases
- Understanding of disrepair legislation and legal requirements
- Skills and knowledge of construction methods
- Educated to HNC or HND level in a relevant subject or equivalent experience and willingness to commit to study and continuous personal development
- Experience of managing contractors and consultants to deliver within budgets and timescales
- A broad range of communication and influencing skills
- Good working knowledge of Microsoft packages and an ability to use digital software packages for tracking and management of key case information
- Strong organisation and prioritising ability
- Demonstrate high levels of customer services and complaint handling skills
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
Disrepair Surveyor in London employer: L&Q
L&Q is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a competitive salary alongside a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. With a strong commitment to social responsibility, our Disrepair Surveyors play a vital role in enhancing the lives of residents in East London, working within a supportive and collaborative team environment that values communication and empathy. Join us to make a meaningful impact while enjoying a flexible hybrid working model and continuous development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Surveyor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching L&Q and understanding their values. Be ready to discuss how your experience aligns with their mission of providing safe and secure homes for residents. Show them you're not just another candidate!
✨Tip Number 3
Practice your case management skills! Think of examples from your past work where you successfully resolved complex issues. This will help you demonstrate your problem-solving abilities during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our Disrepair Surveying Team at L&Q.
We think you need these skills to ace Disrepair Surveyor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Disrepair Surveyor role. Highlight your relevant experience in managing disrepair cases and your knowledge of construction methods. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can make a difference for our residents. Keep it concise but impactful, and don’t forget to mention your customer service skills.
Showcase Your Communication Skills:As a Disrepair Surveyor, you'll be working with various stakeholders. Make sure to highlight your communication and influencing skills in your application. We love candidates who can connect with others and find solutions together!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at L&Q
✨Know Your Legislation
Familiarise yourself with disrepair legislation and legal requirements, such as The Housing Conditions Protocol and the Fitness for Human Habitation Act. Being able to discuss these confidently will show that you understand the complexities of the role and can navigate the legal landscape effectively.
✨Showcase Your Surveying Experience
Prepare specific examples from your previous roles where you've managed disrepair cases or worked with various types of housing stock. Highlight your experience in producing thorough reports and specifications, as this will demonstrate your capability to handle the responsibilities of the Disrepair Surveyor position.
✨Emphasise Communication Skills
Since the role involves liaising with a range of stakeholders, practice articulating how you've successfully communicated and influenced others in past situations. Be ready to share instances where your customer service skills made a difference in resolving issues, as this aligns with L&Q's focus on resident satisfaction.
✨Demonstrate Organisational Skills
Be prepared to discuss how you prioritise your workload and manage multiple cases simultaneously. Share strategies you've used to stay organised, especially in fast-paced environments, as this will reassure the interviewers that you can handle the demands of the role effectively.
