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- Tasks: Lead a remote team to enhance customer experience and resolve complaints effectively.
- Company: A forward-thinking housing association committed to transformation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in customer service during an exciting transformation phase.
- Qualifications: Experience in customer service and social housing is essential.
- Other info: Join a dynamic team focused on continuous improvement and operational excellence.
The predicted salary is between 48000 - 72000 £ per year.
A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing or a related sector, you will shape processes and support a culture of continuous improvement. This role presents a unique opportunity to drive operational excellence during a period of significant change.
Director of Remote Customer Experience & Transformation in London employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Remote Customer Experience & Transformation in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company’s recent projects and challenges. This will help you tailor your responses and show that you’re genuinely interested in leading their transformation journey.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight specific examples of how you've motivated remote teams and improved customer engagement. We want to see how you can drive operational excellence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Director of Remote Customer Experience & Transformation in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for transforming customer experiences. Share specific examples from your past roles that highlight how you've improved customer engagement and resolved complaints effectively.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background in social housing or related sectors aligns with our mission at StudySmarter.
Highlight Leadership Skills: As a Director, you'll be leading a large remote team. Use your application to showcase your leadership style and how you've motivated teams in the past. We love hearing about your strategies for fostering a culture of continuous improvement!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at L&Q
✨Know Your Stuff
Make sure you brush up on the latest trends in customer service and transformation, especially within the social housing sector. Familiarise yourself with the specific challenges and opportunities that come with leading a remote team in this field.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated teams in the past, particularly in remote settings. Highlight your experience in driving change and fostering a culture of continuous improvement, as this will be key to impressing the interviewers.
✨Engage with Their Mission
Research the housing association's values and mission. Be ready to discuss how your vision aligns with theirs and how you can contribute to their transformation journey while ensuring exceptional customer engagement.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of specific scenarios where you've successfully resolved issues or improved processes, and be ready to share these stories during the interview.
