At a Glance
- Tasks: Support residents through regeneration projects and ensure clear communication.
- Company: Join L&Q, a leading housing association dedicated to community wellbeing.
- Benefits: Enjoy a competitive salary, excellent pension, 28+ days leave, and lifestyle perks.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or housing, with strong communication skills.
Contract Type: 24-month FTC, 35 hours
Salary: £37,451 - £41,045 (London weighted salary) dependant on experience
Grade: 7
Reporting Office: Walthamstow, London
Working Location: Walthamstow, West Ham Lane, Stratford, South Acton, Edmonton and Beam Park.
Closing Date: 02/09/2026
Interview Date: 15/09/2026
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more...
We are looking for a compassionate, organised and proactive Communities Coordinator to join us. In this rewarding, resident-focused role, you'll be the first point of contact for households affected by regeneration, redevelopment, new build schemes, legacy defects or major remedial works. You'll support residents through periods of uncertainty or disruption, ensuring they feel informed, listened to and treated with dignity at every stage.
Your impact in the role:
- Delivering high-quality resident liaison, community engagement and rehousing support
- Lead on communication so that residents are informed throughout the project
- Support re-housing planning and publicity to help residents navigate practical steps such as viewings, moves and leases
- Build strong relationships with residents, stakeholders, local authorities and L&Q teams to ensure everyone stays informed and involved, and residents receive an excellent service
- Chair challenging meetings, support vulnerable residents and communicate legal or statutory information in a clear and accessible way
- With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales.
- Occasional work outside of normal working hours will be required for events, evening meetings and early works on site.
- There will also be regular travel to our head office in Stratford for team meetings and training.
What you'll bring:
- High-quality customer service and interaction skills.
- Relevant resident liaison, housing, lettings, community or customer service experience
- Strong written and verbal communication
- Ability to deal with challenging conversations and efficiently manage complaints at all levels
- Ability to influence and communicate with stakeholders
- Empathetic, diplomatic and patient, especially when supporting residents through difficult situations
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.
If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed).
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Communities Coordinator in London employer: L&Q
As a Homeownership Account Lead, you will thrive in a supportive and dynamic work environment that values collaboration and innovation. Our hybrid working model offers flexibility, while our commitment to employee growth ensures you have access to ongoing training and development opportunities. Join us in making a meaningful impact in the community, all while enjoying competitive benefits and a culture that prioritises work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Communities Coordinator in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by L&Q.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like L&Q.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at L&Q.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at L&Q. Apply directly through us to stand out!
We think you need these skills to ace Communities Coordinator in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of L&Q. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Communities Coordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at L&Q
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of L&Q. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
