At a Glance
- Tasks: Lead a team to support and manage applications, ensuring they meet business needs.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Other info: Be part of a diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact in a transformative role while developing your leadership skills.
- Qualifications: Experience in applications management and team leadership is essential.
The predicted salary is between 57900 - 65913 £ per year.
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience
Grade: 11
Reporting Office: London, Stratford or Manchester, Trafford
Closing Date: 26th May 2026
Interview Dates: Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Business Applications Team at L&Q: We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new.
Your impact in the role:
- Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks.
- Potentially undertakes 3rd line support where appropriate.
- Available for out of hours support as per business need.
- Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
- Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms.
- Working with all teams to make sure there are no conflicts.
- Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
- Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
- Being an integral member of the Application Management and Support Leadership Team.
- Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
- To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
- Building close relationships with Business Stakeholders and Suppliers.
- Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
- Maintaining the applications strategy and roadmap.
- Taking ownership of major incidents ensuring they are resolved in a timely manner.
- Internal and external Service Reviews.
What you’ll bring:
- Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
- Strong working knowledge of the Microsoft Operating environment and system.
- Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
- Ability to explain technical issues to those with non-technical backgrounds.
- Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
- Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
- Experience leading and line managing small teams.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Lead Application Support Analyst employer: L&Q
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for community engagement, our team members thrive in a dynamic environment that values diversity and inclusion. Working in the vibrant Southwest London area, you'll have the chance to make a meaningful impact on residents' lives while enjoying the flexibility of mobile working.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Application Support Analyst
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Create a personal project or case study relevant to the challenges L&Q might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Lead Application Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at L&Q.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at L&Q. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at L&Q
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
