At a Glance
- Tasks: Lead a team to support and manage applications, ensuring they meet business needs.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Other info: Be part of a diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact in a transformative role while developing your leadership skills.
- Qualifications: Experience in applications management and team leadership is essential.
The predicted salary is between 57900 - 65913 € per year.
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience
Grade: 11
Reporting Office: London, Stratford or Manchester, Trafford
Closing Date: 26th May 2026
Interview Dates: Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Business Applications Team at L&Q: We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new.
Your impact in the role:
- Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks.
- Potentially undertakes 3rd line support where appropriate.
- Available for out of hours support as per business need.
- Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
- Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms.
- Working with all teams to make sure there are no conflicts.
- Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
- Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
- Being an integral member of the Application Management and Support Leadership Team.
- Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
- To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
- Building close relationships with Business Stakeholders and Suppliers.
- Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
- Maintaining the applications strategy and roadmap.
- Taking ownership of major incidents ensuring they are resolved in a timely manner.
- Internal and external Service Reviews.
What you’ll bring:
- Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
- Strong working knowledge of the Microsoft Operating environment and system.
- Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
- Ability to explain technical issues to those with non-technical backgrounds.
- Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
- Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
- Experience leading and line managing small teams.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Lead Application Support Analyst employer: L&Q
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. With a strong commitment to diversity and inclusion, L&Q fosters a supportive work culture where employees are encouraged to thrive and contribute to meaningful projects that enhance the lives of communities across London and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Lead Application Support Analyst role.
✨Tip Number 2
Prepare for those interviews! Research L&Q and their transformation programme. We want to see you shine by showing how your experience aligns with their goals. Practice common interview questions and think about how you can demonstrate your management skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates who are proactive!
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our team, so make sure you put your best foot forward!
We think you need these skills to ace Lead Application Support Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience relevant to the Lead Application Support Analyst role. We want to see how your skills align with our needs, so don’t hold back on showcasing your management experience and technical know-how!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and manage applications effectively. Use metrics where possible to quantify your impact – numbers speak volumes!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for the position shines through!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we may close the advert sooner than the deadline. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at L&Q
✨Know Your Applications
Make sure you have a solid understanding of the applications in the portfolio, especially those mentioned in the job description like D365 and Sitecore. Be prepared to discuss how you've supported similar applications in the past and any challenges you've faced.
✨Showcase Your Management Skills
Since this is a management role, be ready to share specific examples of how you've successfully led teams in the past. Highlight your experience in prioritising workloads and managing team dynamics, as well as how you’ve handled conflicts or major incidents.
✨Communicate Clearly
You’ll need to explain technical issues to non-technical stakeholders, so practice articulating complex concepts in simple terms. Use examples from your previous roles where you’ve had to bridge the gap between technical and non-technical teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think about past experiences where you’ve had to resolve issues under pressure and be ready to walk the interviewer through your thought process.
