At a Glance
- Tasks: Coordinate internal communications and create engaging content to keep colleagues informed and connected.
- Company: Join L&Q, a leading housing association dedicated to providing social homes.
- Benefits: Enjoy a competitive salary, excellent pension, 28-31 days annual leave, and lifestyle benefits.
- Other info: Hybrid working model with opportunities for professional growth and a commitment to diversity.
- Why this job: Make a real impact by sharing stories and celebrating successes within a diverse community.
- Qualifications: Strong communication skills and experience in fast-paced communications environments are essential.
The predicted salary is between 37500 - 37500 £ per year.
Contract Type: FTC until 20th July 2027, Full-Time, 35 hours
Salary: £37,500 per annum (London weighted salary) or £34,000 per annum (Regional salary), dependant on experience
Grade: 7
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Join our Internal Communications Team at L&Q. L&Q is one of the UK’s largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.
We are looking for an Internal Communications Officer to play a vital role in our full-service, in-house Communications team. In this role you will coordinate internal communications content, making sure the right messages reach the right people at the right time. You’ll support the development of our internal communications channels, help deliver creative campaigns and play an important part in keeping colleagues informed, connected and engaged. You will also help share colleagues' stories and bring to life the work of teams across L&Q, celebrating successes, showcasing impact and helping people feel more connected to the wider organisation.
We are looking for someone with strong communication skills, a collaborative approach and a passion for our social purpose. You’ll be comfortable working with different teams, managing priorities and helping create content that supports our goals and culture. You’ll be familiar with internal communications measurement techniques to make sure we are truly making an impact. If this sounds like you, we would love for you to apply!
Your impact in the role:
- Support the planning and coordination of various types of content to enable the Internal Communications team to deliver effective and impactful internal communications campaigns and activity
- Support L&Q to raise awareness of key internal initiatives by creating copy, editing and proofing to cover a wide range of communication channels and collateral including publications, reports, briefings, news stories and web and social media content
- Ensure that L&Q’s digital internal communications channels are up to date, accurate and appropriately used
- Support L&Q to maintain a positive organisational image by producing timely, accurate and appropriate responses to internal communications enquiries
- Promote communications best practice and upskill colleagues where appropriate, by helping them to self-serve through tools including (but not exclusive to) templates, how to guides and training
What you’ll bring:
- Degree or Higher National Qualification in relevant subject or significant experience of producing corporate level communications collateral
- Demonstrable experience of working in a comparable, fast-paced communications team environment
- Proven track record of planning and delivering communications activity
- Proven track record of successfully producing high quality copy and communications materials for internal and external audiences
- Excellent writing and interpersonal skills
- Excellent organisational and planning skills
- IT literate - MS Office, database management or equivalent
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
Diversity and inclusion: At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability: Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Internal Communications Officer employer: L&Q
L&Q is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package including a generous pension plan, ample annual leave, and opportunities for volunteering, L&Q fosters a collaborative environment where your contributions to internal communications will directly impact the lives of over 250,000 residents. Join us in our mission to provide high-quality social homes while enjoying the flexibility of hybrid working from our vibrant offices in London or Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Communications Officer
✨Get Involved in PR Events
Dive into local PR meetups and workshops. Events like these are perfect for getting your face out there, chatting with industry pros, and spotting potential job openings at companies like L&Q. Plus, it’s a fantastic way to learn about trends and make lasting connections.
✨Showcase Your PR Skills
Start building your personal brand as a PR ace. Use platforms like Twitter and LinkedIn to share your thoughts on current events or PR campaigns you admire. Tagging companies you want to work for, like L&Q, can catch their eye—especially if your insights resonate!
✨Leverage Your Network
Reach out to friends, family, or connections in the PR field. Even a casual chat can lead to opportunities. If you've got mutual contacts, ask for introductions when applying. Personal recommendations can give your application a nice little boost!
✨Tailor Your Approach
When applying for a full-time PR role, make sure to research L&Q inside and out. Understanding their campaigns, values, and style allows us to directly align our application and impress during interviews. Don't hesitate to apply through our website—going direct can make a real difference!
We think you need these skills to ace Internal Communications Officer
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
Show Off Your Communication Skills:Since PR is all about communication, we want to see your best writing samples. Include pieces like press releases, blog posts, or social media content that you've created. This gives us a taste of your voice and your ability to convey messages clearly and effectively, which is crucial for a role in this field.
Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of L&Q. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots:When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at L&Q.
How to prepare for a job interview at L&Q
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
✨Know Your PR Tools Inside Out
Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
✨Stay Current with Industry Trends
We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
✨Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
