Property Manager in Ilford

Contract Type: Permanent - Full Time - 35 hours

Salary: £37,570 per annum to £40,758 per annum (London weighted salary) plus ECU allowance (If policy requirements are met)

Grade: 6

Reporting Office: Redbridge with travel to Head Office In Stratford, London, E15

Persona: Site Based Worker: Contractual hours to be worked from allocated site(s), with ad hoc office attendance as required

Closing Date: 27th May 2026 – 23:00

Interview Date: Wednesday 10th June 2026 or Thursday 11th June 2026.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

Your impact in the role:

• As a Property Manager, you’ll play a vital role in ensuring L&Q delivers reliable, consistent, and high‑quality services to our key stakeholders — and ultimately to the key workers who rely on our homes.
• Your work will directly influence resident satisfaction, help build trust, and ensure people have a safe, comfortable home they’re happy to live in.
• You’ll be the primary point of contact for residents across your patch in Wexham, Slough.
• From managing incoming nominations and working closely with NHS partners to verify identities, through to setting up new tenancies, you’ll be the go‑to person who keeps everything running smoothly.
• You’ll take ownership of maintaining and securing the estate, ensuring full regulatory compliance is met at all times.
• This includes completing and tracking fire safety actions, carrying out regular estate and health & safety inspections, and ensuring everything is properly documented for audit purposes.
• As the on‑site lead, you’ll be at the heart of day‑to‑day operations and will provide assurance and updates to your line manager and senior colleagues.
• You’ll also manage antisocial behaviour cases, handle complaints, raise and monitor repairs, and oversee voids from start to finish.
• In addition, you’ll ensure adherence to third‑party contracts and maintain strong working relationships with external partners.

What you’ll bring:

• A commitment to delivering a responsive, efficient and customer‑focused service, ensuring every resident feels supported and valued.
• A strong track record of building great relationships and communicating clearly with residents, colleagues and partners.
• A solution‑focused mindset — you’re resilient, determined and bring a positive, can‑do attitude, always keeping your promises to residents.
• The confidence to challenge processes and push boundaries where needed to achieve the best possible outcomes for customers.
• Excellent time management and organisational skills, with the ability to handle a busy, complex workload while meeting key deadlines.
• Strong stakeholder management skills, with the ability to engage effectively with a diverse range of customers and partners.
• Demonstrable experience in a similar property or housing management role.
• The ability to manage fast‑paced move‑ins independently, accurately and with attention to detail.
• Experience in raising maintenance issues and managing repairs through to full completion.
• An understanding of how to maximise rental income and minimise void periods, supporting wider business performance.
• A solid grasp of legislative requirements and compliance standards, ensuring all properties and operations meet regulatory expectations.
• Experience delivering effective tenancy and asset management to ensure strong outcomes and value for money.
• The ability to carry out regular estate inspections in line with housing management, health and safety and compliance expectations.
• Confidence in leading resident and stakeholder engagement, helping build a positive, connected community.

What Skills You Will Have:

• Outstanding written and verbal communication skills, paired with excellent customer service abilities.
• You work confidently as part of a dynamic team and stay positive when challenges arise.
• A proven track record of meeting targets and deadlines in a fast‑paced, customer‑focused environment.
• Strong awareness of budgetary considerations and financial risks, especially in relation to meeting contractual obligations.
• Confident use of the MS Office Suite, including Excel, Microsoft Teams and CRM systems (ideally Microsoft Dynamics 365).
• Experience in managing complaints within target times, handling sensitive situations professionally and achieving positive outcomes for residents.
• A broad understanding of tenancy and housing management responsibilities.
• In‑depth knowledge of assured shorthold tenancies and licence agreements, including the associated legal notices and processes.
• A solid understanding of legal procedures relating to breaches of tenancy and rent arrears.
• Experience conducting regular estate inspections, with the ability to independently identify risks to residents and L&Q.
• The ability to spot and implement day‑to‑day process improvements, driving greater efficiency and consistency across operations.

For reasonable adjustments at any stage during this application process, including the application stage, please email lqcareers@lqgroup.org.uk.