At a Glance
- Tasks: Support the Housing Management team and improve resident satisfaction across 500-600 homes.
- Company: Join a dedicated Housing Management team focused on delivering excellent service to residents.
- Benefits: Enjoy a competitive salary, excellent pension plan, and up to 31 days annual leave.
- Other info: This role requires a valid driving license and access to a car for work use.
- Why this job: Be a key relationship holder, making a real difference in residents' lives.
- Qualifications: Proven experience in stakeholder management and excellent communication skills are essential.
The predicted salary is between 37451 - 37451 £ per year.
Please note the official title for this role is Neighbourhood Housing Lead.
Reference: 7911
Contract Type: Multiple Permanent Vacancies, Full Time, 35 hours
Salary: £37,451 per annum to £41,045 per annum (London weighted salary) dependant on experience. Plus ECU allowance if policy requirements are met.
Grade: 7
Reporting Office: London, Stratford
Working Location: Various Patches, including but not exclusive to Barking and Dagenham, Redbridge and Havering.
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working).
Working Pattern: Monday to Friday
Interview Dates: On a date to be confirmed, these interviews may take place in person.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more.
Responsibilities:
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.
- You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.
Qualifications:
- You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
- You’ll be able to problem solve and will pride yourself on your grit and determination.
- You’ll have a can-do attitude and be motivated by keeping promises to residents.
- You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
- You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
- Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
- Have demonstrable experience in a similar role.
- Have a valid license and access to a car for work use.
Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
Housing Officer employer: L&Q
Located in London, Stratford, this organisation offers a robust benefits package including a Westfield Health Cash Plan and lifestyle benefits. The Housing Management team is committed to improving resident satisfaction and building trust within the community.
