Housing Income Manager (Customer Account Manager)
Contract Type: Permanent, Full Time, 35 hours
Salary: Starting from £48,691 per annum (London weighted salary) or from £42,668 (Regional Salary) dependant on experience
Grade: 9
Reporting Office: London, Stratford or Manchester, Trafford.
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
This is an exciting opportunity to lead a team of 5–10 income professionals managing a portfolio of up to 20,000 customer accounts and arrears worth more than £8 million. The role involves proactive performance enhancement, continuous improvement, and partnership with internal and external stakeholders to resolve high‑priority arrears.
Responsibilities
- Lead and develop a high‑performing income recovery team.
- Oversee arrears from early intervention to enforcement.
- Build strong partnerships with internal and external stakeholders.
- Use data to drive decisions and improve outcomes.
- Shape the future of income services through transformation and innovation.
Qualifications
- Strong leadership and housing income recovery expertise.
- Knowledge of Housing Law, Welfare Reform, and legal processes.
- Analytical mindset and excellent communication skills.
- Confidence to lead through challenges and drive results.
Benefits
- Excellent pension plan (up to 6% double contribution).
- 28 days Annual Leave rising to 31 days with length of service plus Bank Holidays.
- Westfield Health Cash Plan.
- Non‑contributory life assurance.
- Up to 21 hours volunteering paid days.
- Lifestyle benefits and Employee Assistance Programme.
Equal Opportunity
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.
If you require any reasonable adjustments at any stage during this process, including the application stage, please email lqcareers@lqgroup.org.uk.
Housing Income Manager employer: L&Q
As a Homeownership Account Lead, you will thrive in a supportive and dynamic work environment that values collaboration and innovation. Our hybrid working model offers flexibility, while our commitment to employee growth ensures you have access to ongoing training and development opportunities. Join us in making a meaningful impact in the community, all while enjoying competitive benefits and a culture that prioritises work-life balance.
