Homeowner Officer

Contract Type: Fixed Term Contract, 12 months

Salary: £34,381 per annum

Grade: 6

Reporting Office: London, Stratford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location

Closing Date: Monday 10th August 2026

Interview Dates: Tuesday 25th August 2026

Benefits include:

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• Non-contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits
• Employee Assistance Programme

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Homeownership Team at L&Q: We are looking to recruit two Homeownership Officers to join our Homeownership team. These are exciting opportunities to provide a high-quality service to homeowners, leaseholders, shared owners and prospective purchasers, ensuring customers receive professional, accurate and timely advice and support.

One Homeownership Officer will be joining our Pre-Sale Enquiries Team and play a key role in supporting homeowners, solicitors, and buyers throughout the sales process. You will review leases, prepare LPE1 packs and provide solicitors with accurate information to help property sales and shared ownership resales progress smoothly.

In the second role, the Homeownership Officer will join Staircasing, Lease Extensions & Subletting Team and play a key role in supporting homeowners through a range of property transactions and homeownership services. In this role, you will review and interpret leases while managing staircasing, lease extension and subletting cases from enquiry through to completion. Working closely with homeowners, solicitors, valuers and internal teams, you will make informed decisions, progress transactions efficiently and provide a high-quality customer experience.

Both roles are part of our busy customer-focused team, you will handle telephone and written enquiries from homeowners, solicitors, and other stakeholders, ensuring all requests are managed efficiently and within agreed timescales. You will build positive working relationships, provide a high standard of customer service, and help deliver a smooth and seamless sales experience for our customers.

This is an excellent opportunity for someone with experience in leasehold, homeownership, conveyancing, or a property-related environment who has strong organisational skills, attention to detail, and the ability to interpret legal documentation with confidence.

Your impact in the role:

• Manage a varied workload across homeownership products and processes.
• Prepare clear and accurate written communications for customers and stakeholders.
• Liaise with customers, solicitors, lenders, surveyors, financial advisers and internal teams.
• Manage multiple enquiries while delivering excellent customer service.
• Use your knowledge of leasehold, shared ownership and property sales to support customers throughout their homeownership journey.

What you'll bring:

• A proactive, customer-focused approach and a commitment to excellent service.
• Strong communication skills and the ability to work collaboratively.
• Excellent attention to detail when reviewing legal and property documents.
• Knowledge of shared ownership, leasehold and homeownership processes.
• Experience in housing, property, conveyancing or a legal environment.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence working independently and meeting deadlines.
• Good IT skills, including Outlook, Word, Excel and Teams.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.