Head of Managing Agent Relationships

Title: Head of Managing Agent Relationships

Contracts: Permanent, Full-Time

Hours: 35 hours per week

Persona: Agile (20-40% in office and 3-4 days working from home)

Office Location: Stratford, London

Salary: Starting from £61,949 per annum up to £70,000 per annum based on experience

Closing date for completed applications: 28^th January 2025 at 11:59 pm

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Join Our Homeowner & Leasehold Support Team!

L&Q is excited to introduce a brand-new role, Head of Managing Agent Relationships , within our Homeowner & Leasehold Support Team. This pivotal leadership position will oversee a dedicated team of four Managing Agent Contract Managers, driving excellence in managing agent relationships and ensuring services are delivered with transparency, compliance, and value for money.

• Do you excel in managing complex stakeholder relationships and fostering collaboration with internal and external partners?
• Are you a proven leader with in-depth expertise in leasehold management and delivering exceptional resident outcomes?

If this sounds like you, we’d love to see how your expertise can shape this new and exciting role.

Your Impact in the Role:

• Strategic Oversight of Managing Agent Relationships: Lead the development and execution of robust strategies to manage superior landlords, resident management companies, right-to-manage companies and their appointed agents, and managing agents appointed by L&Q.
• Compliance and Risk Management: Ensure compliance with relevant legislation, including the Landlord and Tenant Act, and manage risks associated with managing agent activities. Collaborate with the Building Compliance team to monitor and address building safety compliance issues.
• Resident-Focused Outcomes: Drive improved customer satisfaction by fostering positive relationships with managing agents and ensuring that services meet or exceed expectations.
• Leadership and Team Development: Manage, motivate, and inspire a team of Managing Agent Contract Managers to deliver high-quality outcomes. Provide training and guidance to internal teams on managing agent relationships.
• Operational Excellence: Maintain accurate records of blocks and estates, ensuring all relevant data is captured and managed effectively. Provide advice and intervention in resolving operational concerns, particularly regarding health and safety.
• Collaborative Engagement: Build strong working relationships with superior landlords and external managing agents, acting as a key contact to resolve disputes and enhance service delivery.

What You’ll Need:

• Leasehold Expertise: Comprehensive knowledge of leasehold block management and managing agent operations. Ability to interpret and apply complex leasehold provisions.
• Leadership Excellence: Demonstrated success in leading and inspiring teams, with a focus on achieving demanding objectives and maintaining high performance.
• Technical Knowledge: Strong understanding of legislation such as sections 18-30 of the Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and RICS/TPI guidance.
• Compliance and Analytical Skills: Experience in ensuring legal compliance, analysing data, and delivering value for money.
• Communication and Collaboration: Proven ability to engage with diverse internal and external stakeholders, resolve conflicts, and deliver clear and effective communication.
• Attention to Detail: Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines effectively.

Why Work for L&Q?

L&Q is not just a workplace; it’s a community. Recognised as one of the UK’s Best Workplaces for Women and certified as a Great Place to Work, we offer an environment where everyone can thrive.

The successful candidate will have access to our full suite of benefits, which includes:

• Generous Annual Leave: Starting at 28 days and increasing to 31 days after 3 years of continuous service.
• Excellent Pension Scheme: Double contribution up to 6%.
• Life Assurance: Generous non-contributory coverage.
• Employee Assistance Programme: Support when you need it.
• Recognition Bonus Scheme: Spot awards for outstanding contributions.
• Family-Friendly Policies: Strong support for your personal life.
• Diverse Networking Groups: Join groups like Kaleidoscope, Inspire & Spectrum.
• Volunteer Time: Up to 21 hours per year to volunteer with the charity of your choice.
• Learning & Development: Commitment to your professional growth.

Bring your expertise in compliance, leadership, and stakeholder engagement to this exciting new role—apply today and help L&Q deliver excellence!

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.

More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It’s only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours – if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

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