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- Tasks: Lead maintenance services for 50,000 homes and drive continuous improvement.
- Company: Join L&Q, a leading housing association dedicated to quality living.
- Benefits: Competitive salary, essential car user allowance, and agile working options.
- Why this job: Make a real impact on community living and enhance customer satisfaction.
- Qualifications: Proven leadership in repairs/maintenance and strong understanding of housing legislation.
- Other info: Diverse and inclusive workplace with a commitment to sustainability.
The predicted salary is between 90000 - 100200 £ per year.
Overview Head of Maintenance Services (North Region)Contract Type: Permanent, Full Time, 35 hours per weekSalary: £90,480 – £100,207 per annum dependent on experience Plus essential car user allowance of £1,300 per annumReporting Office: London, StratfordWorking pattern: Agile (20% – 40% office working)Are you an exceptional leader with property experience and a desire for continuous improvement?L&Q are looking for a Head of Maintenance Services to focus on the organisation\’s Repairs Service covering our North London region, plus surrounding areas. This is an excellent opportunity to join the organisation as we embark on our journey from C2 to C1 and support us in achieving and maintaining top quartile performance in the sector.Responsibilities Oversee a large operation, managing the in-house delivery of repairs to approximately 50,000 homes across the North London region and surrounding areas.Report to the Director of Maintenance Operations and lead a team of Maintenance Managers within each area.Provide operational leadership for direct maintenance services across a large geographical region with responsibility for achieving budgets and managing a budget of circa £40 million, including financial planning and robust contract management.Focus on improving customer satisfaction, efficiency and productivity with a right-first-time approach and collaboration across L&Q to remove complexity and deliver the best possible outcomes for residents.Deliver people strategies to attract and retain talent and support managers through development initiatives (Academy approach) in line with L&Q values and behavioural framework.Ensure Health and Safety standards, regulatory and governance compliance for Maintenance services and manage associated risks.Qualifications and experience Level 4 or above CIH qualification or equivalent experienceProven leadership in a senior repairs/maintenance role within social housing or a similar environmentStrong understanding of housing legislation and compliance with requirementsTrack record of managing large budgets efficiently, with evidence of cost control and value for moneySuccessful track record of developing and delivering long-term, integrated strategies across a large portfolio of properties and estatesExperience managing large teams both office and field-based, including in-depth knowledge of relevant H&S requirementsAbout L&Q and diversity We\’re one of the UK\’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people\’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.We value diversity in all its facets and are committed to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.Application information If you require any reasonable adjustments at any stage during this process, including application stage, please email eliotjeffries@neemarsearch.com
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Head of Maintenance Services (North Region) employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Maintenance Services (North Region)
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and maintenance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching L&Q and their values. Understand their mission and how you can contribute to their journey from C2 to C1. Tailor your responses to show how your experience aligns with their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your leadership experience and how you've managed large teams and budgets effectively. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the L&Q team. Let’s get you that dream job!
We think you need these skills to ace Head of Maintenance Services (North Region)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Maintenance Services role. Highlight your leadership experience, budget management skills, and any relevant property experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at L&Q. Don’t forget to mention your commitment to customer satisfaction and continuous improvement.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage large teams and budgets effectively. We love numbers, so if you’ve improved efficiency or reduced costs, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at L&Q
✨Know Your Numbers
As a Head of Maintenance Services, you'll be managing a hefty budget. Brush up on your financial management skills and be ready to discuss how you've successfully managed large budgets in the past. Bring specific examples of cost control and value for money to the table.
✨Showcase Your Leadership Style
This role requires exceptional leadership. Prepare to talk about your experience managing large teams, both in the office and in the field. Highlight your approach to developing managers and fostering a positive team culture that aligns with L&Q's values.
✨Understand the Regulatory Landscape
Familiarise yourself with housing legislation and compliance requirements. Be prepared to discuss how you ensure adherence to health and safety standards and how you manage risks effectively within maintenance services.
✨Customer-Centric Mindset
L&Q places a strong emphasis on customer satisfaction. Think of examples where you've improved service delivery or enhanced customer experiences. Be ready to explain how you would implement a 'right first time' approach in your new role.
