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- Tasks: Lead a large team to deliver top-notch maintenance services across North London.
- Company: Join L&Q, a leading housing association committed to quality and diversity.
- Benefits: Competitive salary, essential car user allowance, and agile working options.
- Why this job: Make a real difference in people's lives by improving housing services.
- Qualifications: Proven leadership in repairs/maintenance with strong budget management skills.
- Other info: Be part of a diverse team focused on continuous improvement and community impact.
The predicted salary is between 90000 - 100000 £ per year.
Contract Type: Permanent, Full Time, 35 hours per week
Salary: £90,480 - £100,207 per annum dependent on experience plus essential car user allowance of £1,300 per annum
Reporting Office: London, Stratford
Working pattern: Agile (20% - 40% office working)
Are you an exceptional leader with property experience and a desire for continuous improvement? L&Q are looking for a Head of Maintenance Services to focus on the organisation’s Repairs Service covering our North London region, plus surrounding areas. This is an excellent opportunity to join the organisation as we embark on our journey from C2 to C1 and support us in achieving and maintaining top quartile performance in the sector.
Responsibilities:
- Oversee a large operation, managing the in-house delivery of repairs to approximately 50,000 homes across the North London region and surrounding areas.
- Report to the Director of Maintenance Operations and lead a team of Maintenance Managers within each area.
- Provide operational leadership for direct maintenance services across a large geographical region with responsibility for achieving budgets and managing a budget of circa £40 million, including financial planning and robust contract management.
- Focus on improving customer satisfaction, efficiency and productivity with a right-first-time approach and collaboration across L&Q to remove complexity and deliver the best possible outcomes for residents.
- Deliver people strategies to attract and retain talent and support managers through development initiatives (Academy approach) in line with L&Q values and behavioural framework.
- Ensure Health and Safety standards, regulatory and governance compliance for Maintenance services and manage associated risks.
Qualifications and experience:
- Level 4 or above CIH qualification or equivalent experience.
- Proven leadership in a senior repairs/maintenance role within social housing or a similar environment.
- Strong understanding of housing legislation and compliance with requirements.
- Track record of managing large budgets efficiently, with evidence of cost control and value for money.
- Successful track record of developing and delivering long-term, integrated strategies across a large portfolio of properties and estates.
- Experience managing large teams both office and field-based, including in-depth knowledge of relevant H&S requirements.
About L&Q and diversity:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. We value diversity in all its facets and are committed to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
Application information:
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
Head of Maintenance Services (North Region) in England employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Maintenance Services (North Region) in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and maintenance sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching L&Q and their values. Understand their journey from C2 to C1 and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed large teams and budgets in the past. Highlight your successes in improving customer satisfaction and operational efficiency – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining L&Q and contributing to their mission of providing quality housing.
We think you need these skills to ace Head of Maintenance Services (North Region) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Maintenance Services role. Highlight your leadership experience and any relevant property management skills that align with our mission at L&Q.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this position. Share specific examples of how you've improved customer satisfaction or managed large budgets in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve made a positive impact in your previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at L&Q
✨Know Your Numbers
As a Head of Maintenance Services, you'll be managing a hefty budget. Brush up on your financial planning skills and be ready to discuss how you've successfully managed large budgets in the past. Bring specific examples of cost control and value for money to the table.
✨Showcase Your Leadership Style
This role requires strong leadership, so think about your management style and how it aligns with L&Q's values. Prepare to share stories about how you've led teams through challenges, improved efficiency, and fostered collaboration. Highlight any development initiatives you've implemented to attract and retain talent.
✨Understand the Regulatory Landscape
Familiarise yourself with housing legislation and compliance requirements relevant to the role. Be prepared to discuss how you've ensured Health and Safety standards in previous positions and how you plan to maintain these standards at L&Q.
✨Customer Satisfaction is Key
L&Q is focused on improving customer satisfaction, so come armed with strategies you've used to enhance service delivery. Think about how you've approached a 'right-first-time' philosophy in your previous roles and be ready to share measurable outcomes from your efforts.