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- Tasks: Lead the delivery of heating services and manage operational matters for communal heating schemes.
- Company: Join L&Q Energy, a rapidly growing company focused on customer satisfaction and service continuity.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Other info: Flexible hybrid working with opportunities for career growth and development.
- Why this job: Make a real impact on residents' lives while working in a dynamic and supportive environment.
- Qualifications: Strong communication skills, experience in managing contractors, and knowledge of heating systems required.
The predicted salary is between 40649 - 44825 £ per year.
Contract Type: Permanent, Full Time, 35 hours per week
Salary: £40,649 per annum to £44,825 per annum (London weighted salary) or £36,073 per annum to £40,014 per annum (Regional salary), dependant on experience
Grade: 8
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 15th May 2026
Interview Dates: W/C 26th May
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more.
An exciting opportunity has arisen to join our Energy Team in the role of Energy Operations Manager. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this is a really exciting time to join L&Q Energy!
Reporting to the Senior Energy Operations Manager, the Energy Operations Manager role is critical to ensuring the safe, reliable, and customer-focused delivery of heating services to residents connected to our communal heating schemes. As the first point of contact for all operational matters relating to our heating developments, the Energy Operations Manager provides end-to-end oversight of service delivery. This includes managing system failures, overseeing emergency and planned works, and ensuring contractors deliver against performance and compliance standards.
The role requires maintaining full visibility of all operational and capital activity and ensuring risks are identified and mitigated at the earliest opportunity. The postholder leads on all site-related matters, acting as the central coordinating function between contractors and stakeholders. This includes close liaison with Neighbourhood teams, the call centre and wider customer services teams, social media team, communications, and press functions to ensure consistent and accurate messaging. The role is also responsible for managing resident communications, including complex escalations, MP enquiries, and resident meetings.
Communal heating schemes are critical services. Any disruption directly impacts residents’ homes, wellbeing, and satisfaction. Strong operational leadership is therefore essential to maintain service continuity, regulatory compliance, and reputational protection.
Your impact in the role:
- Ensure compliance of assets in line with Corporate Health and Safety and ensure activities of L&Q Energy meet objectives and key performance indicators to achieve agreed Annual Operational Plan.
- Provide regular progress reports on scheme activity and provide analysis of scheme failures and put forward recommendations for improvements.
- Be the main point of contact for internal and external customers and stakeholders for communal heating schemes on behalf of L&Q Energy.
The successful candidate will be high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile. This role requires participation in standby/call‑out arrangements, which will require you to work outside your normal working hours, including weekends. Please note there will be a requirement to be part of an on-call rota to cover out of hours.
What you’ll bring:
- Excellent influencing skills with a strong focus on delivering excellent customer service
- Experience managing contractors and stakeholders in high‑pressure or politically sensitive environments
- Highly organised with excellent communication skills
- Experience in managing multiple ongoing work streams
- Knowledge of communal and district heating systems ideally with relevant experience
- Experience and understanding of procurement of works and services
- Good commercial acumen and financial awareness
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
L&Q strongly believes a diverse and inclusive workforce is important and is a Stonewall Diversity Champion, Disability Confident employer, and Time to Change Employer.
Energy Operations Manager employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those who work at L&Q or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research L&Q Energy’s projects and values. Be ready to discuss how your experience aligns with their goals, especially around customer service and operational excellence.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you’ve handled complex situations or managed stakeholders effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Energy Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Energy Operations Manager role. Highlight your experience with communal heating systems and managing contractors, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about energy operations and how your background makes you the perfect fit for our team. Don’t forget to mention your excellent communication skills and customer service focus.
Showcase Your Achievements: When detailing your work experience, focus on specific achievements that demonstrate your ability to manage multiple projects and deliver results under pressure. We love seeing quantifiable successes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re excited to see your application come through!
How to prepare for a job interview at L&Q
✨Know Your Stuff
Make sure you brush up on communal and district heating systems. Understand the key performance indicators and compliance standards that are crucial for the role. Being able to discuss these topics confidently will show your expertise and readiness for the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in high-pressure situations or managed complex escalations in the past. This will highlight your ability to maintain strong relationships.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple ongoing work streams. Share specific strategies or tools you use to stay organised, especially when overseeing contractors and ensuring service delivery. This will illustrate your capability to handle the demands of the role.
✨Prepare for Scenario Questions
Expect questions about how you'd handle system failures or emergency situations. Think through potential scenarios and your approach to resolving them while keeping customer satisfaction in mind. This will showcase your problem-solving skills and operational leadership.