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- Tasks: Join our team as a Multi-trade Plumber, tackling plumbing repairs and enhancing homes.
- Company: L&Q Group, a leading charitable housing association dedicated to quality homes.
- Benefits: Enjoy 28 days holiday, annual bonuses, and a supportive work-life balance.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in plumbing and multi-trade skills, with a focus on customer satisfaction.
- Other info: Flexible working arrangements available to support your lifestyle.
The predicted salary is between 32000 - 40000 £ per year.
Internal only vacancy – this vacancy is only available to employees of the L&Q Group and its subsidiaries. Any applications received from external candidates will not be progressed.
Contract Type: Permanent, Full Time, 40 hours per week
Location: North Region (East London and Essex)
Persona: Mobile Working (van provided)
Salary: £38,550 per annum
Closing date for completed applications: 30th May 2024 at 11pm
Interviews will take place on: 4th June 2024
Our East London reactive repairs service is looking for a Multi-trade Plumber to join the team. It is essential to have a driving license to carry out this role and you must have your own hand tools (larger tools and specialist equipment will be arranged if needed).
Our plumbers are expected to deal with all aspects of plumbing repairs and replacements of sinks, water tanks, and bathrooms. In addition to plumbing, you will have associated skills and experience in basic carpentry, tiling, painting/decorating and patch plastering repairs.
We will expect you to have effective communication skills, experience of working in a building and/or housing maintenance environment including knowledge of a varied housing stock. Customer satisfaction is of the utmost importance to L&Q and, as a first line of contact to our residents, we expect you to have outstanding customer service and ability to deliver a right-first-time service, limiting follow-ons and increasing satisfaction.
Our in-house maintenance team core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out-of-hours service.
To be considered for this role candidates will require/be:
- Sound working trade knowledge and experience
- Experience gained within a Maintenance, site and/or Housing environment
- Able to deliver excellent customer service
- Right-first-time approach
- Unvented qualification
- Health and Safety Conscious
- Previous experience in a similar role
- Wide range of multi-trade skills
If you are interested in this role and have the experience required, then apply without delay!
Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part-time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 108,000 homes, primarily across London and the South East. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Plumber East - 5707 in Dover employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumber East - 5707 in Dover
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on L&Q. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to plumbing and customer service. We can even help you with some role-playing scenarios to boost your confidence and ensure you nail those tricky questions.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or any certifications you have. This is your chance to demonstrate your multi-trade skills and how you’ve delivered excellent customer service in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Plumber East - 5707 in Dover
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your plumbing experience and any multi-trade skills you have. We want to see how your background fits with the role, so don’t hold back on showcasing your expertise!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your customer service experience and how you’ve tackled plumbing challenges in the past. This helps us see why you’re the perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at L&Q
✨Know Your Trade Inside Out
Make sure you brush up on your plumbing knowledge and skills before the interview. Be ready to discuss your experience with repairs and replacements, as well as any multi-trade skills you possess. This will show that you’re not just a plumber but a well-rounded maintenance technician.
✨Show Off Your Customer Service Skills
Since customer satisfaction is key for L&Q, prepare examples of how you've delivered excellent service in the past. Think about situations where you resolved issues quickly or went the extra mile for a resident. This will demonstrate your commitment to a right-first-time approach.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you would handle specific plumbing issues or customer complaints. Practising these scenarios beforehand can help you respond confidently and effectively.
✨Highlight Your Health and Safety Awareness
Given the importance of health and safety in this role, be prepared to discuss your understanding of relevant regulations and practices. Share any experiences where you prioritised safety on the job, as this will show that you take your responsibilities seriously.
