At a Glance
- Tasks: Manage complex disrepair cases and ensure prompt resolutions for residents.
- Company: Join L&Q, a leading housing provider dedicated to community impact.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Flexible hybrid working with opportunities for professional development and community engagement.
- Why this job: Make a real difference in people's lives while developing your surveying skills.
- Qualifications: Experience in surveying, knowledge of disrepair legislation, and strong communication skills.
The predicted salary is between 48000 - 55000 € per year.
Contract Type: Permanent, Full Time, 35 hours
Salary: £48,000 per annum to £55,000 per annum dependant on experience plus Essential Car User Allowance of £1,300 per annum
Grade: 9
Reporting Office: London, Stratford
Persona: 20% - 40% of contractual hours to be worked from reporting office/site (hybrid working)
Work Location: East London and surrounding areas
Closing Date: 28th May 2026 9am
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Join our Disrepair Surveying Team at L&Q:
L&Q is looking to expand our Disrepair Surveying team and are looking for experienced Surveyors to join the Property Services team. Reporting to the Senior Disrepair Surveyor, the Disrepair Surveyors manage a range of complex disrepair and complaint cases across a varied housing stock. The role will involve managing a caseload which will include a mixture of new and historic cases, with a focus on precise and accurate information that will lead to clear and prompt resolutions for our residents.
Key responsibilities:
- L&Q’s portfolio consists of new builds, converted street properties, high rise, flats and purpose-built blocks.
- The ideal candidate will have a strong knowledge of various builds and the challenges that come with each type.
- They will have had experience in surveying the various types of stock and will be flexible regarding travel; L&Q’s stock covers a large geographic area.
- Travel is an essential part of this role and it is necessary that our Disrepair Surveyors hold a full licence and have access to a car.
- The Disrepair Team work closely with L&Q’s in house and external legal teams to resolve cases.
- Our Surveyors are responsible for surveying properties and producing thorough reports and specifications in line with Building Standards and legal requirements.
- We expect the Disrepair Surveyors to have a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in a fast paced environment, attention to detail and budgetary control.
- You will be required to be self‑motivated and able to prioritise your cases and your daily routine.
- You will be a professional individual who is able to communicate and influence others, working with a wide range of internal and external stakeholders and contractors to find solutions and close cases.
- The role will require you to communicate with a range of internal and external stakeholders including legal representatives, local authorities and residents.
- A large proportion of the role will involve case management, alongside a traditional surveying role.
- An ability to use L&Q’s digital systems is also important.
This is a socially rewarding role with the opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure home that they can be proud to live in. Our Disrepair Surveyors will have the ability to put situations back on track and assist with residents repair issues with their homes.
You will have outstanding customer service. You will approach customers by listening and showing empathy, with an inclusive attitude to finding solutions.
What you'll bring:
- Experience in a similar surveying role, ideally within a Social Housing or Local Authority Environment
- Experience of managing disrepair cases
- Understanding of disrepair legislation and legal requirements
- Skills and knowledge of construction methods
- Educated to HNC or HND level in a relevant subject or equivalent experience and willingness to commit to study and continuous personal development
- Experience of managing contractors and consultants to deliver within budgets and timescales
- A broad range of communication and influencing skills
- Good working knowledge of Microsoft packages and an ability to use digital software packages for tracking and management of key case information.
- Strong organisation and prioritising ability
- Demonstrate high levels of customer services and complaint handling skills
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
Disrepair Surveyor employer: L&Q
L&Q is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a competitive salary alongside a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. With a strong commitment to social responsibility, our Disrepair Surveyors play a vital role in enhancing the lives of residents in East London, working within a supportive and collaborative team environment that values innovation and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Surveyor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Disrepair Surveyor role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of disrepair legislation and building standards. We want you to feel confident discussing your experience with managing cases and working with stakeholders. Practice common interview questions and think about how you can showcase your customer service skills.
✨Tip Number 3
Showcase your flexibility and willingness to travel during interviews. Since this role involves covering a large geographic area, emphasise your readiness to manage a varied workload and adapt to different situations. It’s all about demonstrating that you can juggle responsibilities like a champ!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you on board with L&Q!
We think you need these skills to ace Disrepair Surveyor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Disrepair Surveyor role. Highlight your relevant experience in managing disrepair cases and your knowledge of construction methods. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can make a difference for our residents. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since you'll be working with various stakeholders, it's crucial to demonstrate your communication skills in your application. Share examples of how you've effectively communicated in past roles, especially in challenging situations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at L&Q
✨Know Your Legislation
Make sure you brush up on disrepair legislation and legal requirements before the interview. Being able to discuss The Housing Conditions Protocol and the Fitness for Human Habitation Act confidently will show that you’re well-prepared and knowledgeable about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've managed disrepair cases or worked with various types of housing stock. Highlighting your experience in a similar surveying role, especially within social housing, will demonstrate your suitability for the position.
✨Demonstrate Your Communication Skills
Since the role involves liaising with a range of stakeholders, practice articulating how you’ve effectively communicated with residents, legal representatives, and contractors in the past. Show that you can listen, empathise, and influence others to find solutions.
✨Be Ready for Case Management Scenarios
Expect to discuss how you would manage a caseload of disrepair cases. Think about how you prioritise tasks and handle a varied workload in a fast-paced environment. Being able to outline your approach to case management will impress the interviewers.
