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- Tasks: Lead a remote team to enhance customer experience and resolve complaints effectively.
- Company: A forward-thinking housing association committed to transformation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in customer service during an exciting transformation phase.
- Qualifications: Experience in customer service and social housing is essential.
- Other info: Join a dynamic team focused on continuous improvement and operational excellence.
The predicted salary is between 48000 - 72000 £ per year.
A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing or a related sector, you will shape processes and support a culture of continuous improvement. This role presents a unique opportunity to drive operational excellence during a period of significant change.
Director of Remote Customer Experience & Transformation employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Remote Customer Experience & Transformation
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company’s recent projects and challenges. This will help us demonstrate how your experience can lead their transformation journey and improve customer engagement.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated remote teams and driven operational excellence. We want to see how you can shape processes and foster a culture of continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to make a difference in customer service.
We think you need these skills to ace Director of Remote Customer Experience & Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer service and transformation, especially in social housing or similar sectors. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a remote team and how you can drive exceptional customer engagement. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills: As a Director, we need to see your leadership style. Share examples of how you've motivated teams and managed change in previous roles. We’re looking for someone who can inspire and lead us through transformation!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at L&Q
✨Know Your Stuff
Make sure you brush up on the latest trends in customer service and transformation, especially within the social housing sector. Familiarise yourself with the specific challenges and opportunities that come with leading a remote team in this field.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated teams in the past, particularly in remote settings. Highlight your experience in driving change and fostering a culture of continuous improvement, as this will resonate well with the interviewers.
✨Engage with Customer Experience Strategies
Be ready to discuss innovative strategies you've implemented to enhance customer engagement and resolve complaints. Think about how you can apply these strategies to the housing association's unique context.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in their transformation journey. Inquire about their current challenges and how they envision the future of customer service within the organisation. This shows you're not just interested in the role, but also in contributing to their mission.
