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- Tasks: Lead a remote team to enhance customer experience and resolve complaints effectively.
- Company: A forward-thinking housing association committed to transformation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in customer service during an exciting transformation phase.
- Qualifications: Experience in customer service and leadership within social housing or similar sectors.
- Other info: Join a dynamic team focused on continuous improvement and operational excellence.
The predicted salary is between 48000 - 72000 £ per year.
A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing or a related sector, you will shape processes and support a culture of continuous improvement. This role presents a unique opportunity to drive operational excellence during a period of significant change.
Director of Remote Customer Experience & Transformation employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Remote Customer Experience & Transformation
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company’s recent projects and challenges. This will help you tailor your answers and show that you’re genuinely interested in leading their transformation journey.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight specific examples of how you've motivated remote teams and improved customer engagement. We want to see how you can drive operational excellence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director of Remote Customer Experience & Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Customer Service role. Highlight your background in social housing or related sectors, and don’t forget to showcase your leadership experience with remote teams!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service transformation and how you can motivate a large team. Be specific about your achievements and how they relate to the job.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved customer complaints effectively in the past. We want to see your approach to driving operational excellence and continuous improvement during challenging times.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at L&Q
✨Know Your Stuff
Make sure you brush up on the latest trends in customer experience and transformation, especially within the social housing sector. Familiarise yourself with the specific challenges and opportunities that come with leading a remote team in this field.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and managed large teams remotely. Highlight your strategies for maintaining engagement and resolving complaints effectively, as these will be key to demonstrating your fit for the role.
✨Emphasise Continuous Improvement
Be ready to discuss how you've implemented processes that foster a culture of continuous improvement in previous roles. Share specific metrics or outcomes that showcase your impact on operational excellence.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's current transformation journey and their vision for customer service. This shows your genuine interest in the role and helps you assess if the company aligns with your values and goals.
