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- Tasks: Lead operational functions to ensure effective and compliant maintenance services.
- Company: Join L&Q, a leading organisation in housing and property services.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Why this job: Shape the future of maintenance operations in a dynamic and ambitious environment.
- Qualifications: Proven leadership in operational roles with strong analytical and data skills.
- Other info: Opportunity to drive performance and improvement across a large-scale organisation.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Behind every successful maintenance service is a strong operational backbone. L&Q is seeking a Director of Maintenance Operations to lead the enabling functions that ensure frontline services are effective, compliant and data-driven. This newly created role is central to the success of both direct delivery and contracted services.
The postholder will lead around 150 colleagues across a team of Heads of Service. They will be responsible for building the systems, processes and performance frameworks that allow services to operate consistently and at scale.
Your responsibilities
• Lead core operational functions including data insight, systems, fleet and materials, operational compliance, case management and performance monitoring.
• Providing operational leadership for Maintenance IT optimisation and deployment of system upgrades, ensuring technology supports efficient, reliable and consistent service delivery.
• Embed a data-led culture, ensuring information is harnessed to improve decision-making and visibility across all maintenance services.
• Act as a critical friend to operational delivery teams, identifying risks, inefficiencies and opportunities for improvement.
• Provide assurance on operational compliance, health and safety, financial control and regulatory standards.
• Drive organisational improvement by identifying root causes of underperformance and leading sustainable improvement programmes.
• Build strong relationships across L&Q and with external stakeholders, ensuring the operations function is aligned with resident expectations and sector best practice.
About you
The successful candidate will have a proven track record of leading central operational or business improvement functions in housing, property services or a related industry. They will combine strong analytical and data skills with experience of organisational transformation, compliance and assurance. Leadership of large, complex teams will be essential, along with the resilience to influence and challenge colleagues at every level.
This role represents a unique opportunity to design and lead the operational “engine room” of one of the UK’s largest maintenance services, driving performance, compliance and improvement across an organisation of real scale and ambition.
Please reach out to Luke Joy at Neemar Search for more information: lukejoy@neemarsearch.com
Director of Maintenance Operations employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Maintenance Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property services sector. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching L&Q and their operational strategies. Understand their challenges and think about how your experience can help them improve. We want you to show them you’re not just another candidate, but the perfect fit for leading their maintenance operations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your leadership style and how you’ve driven performance improvements in past roles. We believe that being confident in your delivery can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can bring their expertise to our team. Let’s get you that dream job!
We think you need these skills to ace Director of Maintenance Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in leading operational functions and any data-driven projects you've been involved in. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Director of Maintenance Operations role. Share specific examples of how you've driven improvement and compliance in previous roles.
Showcase Your Leadership Skills: Since this role involves leading a large team, make sure to highlight your leadership experience. Tell us about times you've successfully managed teams, tackled challenges, and influenced change. We love seeing strong leaders in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at L&Q
✨Know Your Operations Inside Out
Before the interview, dive deep into L&Q's operational structure and maintenance services. Familiarise yourself with their current systems, processes, and any recent changes in technology. This will help you speak confidently about how you can enhance their operational backbone.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach, especially when managing large teams. Think of specific examples where you've successfully led complex teams through change or improvement initiatives. Highlight how you foster a data-led culture and ensure compliance across operations.
✨Be Ready to Discuss Data Insights
Since this role emphasises data-driven decision-making, come prepared with examples of how you've used data insights to drive performance improvements. Be ready to explain how you would embed a data-led culture within L&Q’s maintenance services.
✨Build Relationships and Collaborate
Emphasise your ability to build strong relationships with both internal teams and external stakeholders. Prepare to discuss how you’ve previously aligned operational functions with resident expectations and best practices in the sector, showcasing your collaborative spirit.
