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- Tasks: Lead a large team to enhance housing maintenance services and improve resident experiences.
- Company: L&Q, one of the UK's largest housing associations.
- Benefits: Influential role with a chance to shape services impacting thousands of homes.
- Why this job: Make a real difference in community living by leading innovative maintenance operations.
- Qualifications: Proven experience in managing large-scale maintenance operations and budgets.
- Other info: Opportunity for significant career growth and impact in a vital sector.
The predicted salary is between 72000 - 108000 £ per year.
L&Q are one of the UK’s largest housing associations, responsible for more than 105,000 homes. The organisation is reshaping its approach to repairs and maintenance as part of its Future Shape strategy, with a focus on performance, accountability, and a better experience for residents.
A new Director of Maintenance Direct Delivery is being appointed to lead one of the largest in-house housing maintenance operations in the country. This is a role of significant scale and influence. With direct accountability for around 850 staff and a significant annual budget, the postholder will set the standard for how an in-house service can operate at its best.
Your responsibilities:
• Lead the Direct Labour Organisation, encompassing responsive repairs, caretaking, cleaning and estate services.
• Manage large multi-disciplinary teams through multiple Heads of Service, instilling accountability, motivation and performance.
• Drive compliance with health and safety and regulatory requirements, embedding a culture of safety and assurance.
• Maintain direct engagement with residents and communities to ensure services respond to local needs and deliver visible impact.
• Support the Director of Maintenance Services in shaping strategic direction.
• Balance short-term operational delivery with longer-term service redesign and improvement programmes.
About you:
The successful candidate will be an established senior leader with experience of running complex, large-scale maintenance operations in a housing or contracting environment. They will have managed both significant budgets and large dispersed teams, with a track record of improving operational performance and delivering transformation at scale. Strong people leadership, resilience and the ability to operate under scrutiny are essential, along with a clear commitment to resident-focused service delivery.
This role offers a rare opportunity to shape one of the largest in-house repair and maintenance operations in the UK, influencing services that affect thousands of homes and residents every week.
Please reach out to Luke Joy at Neemar Search for more information: lukejoy@neemarsearch.com
Director of Maintenance Direct Delivery employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Maintenance Direct Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and maintenance sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to get your name out there.
✨Tip Number 2
Prepare for interviews by researching L&Q and their Future Shape strategy. We want to see you shine by showing how your experience aligns with their goals. Think about specific examples from your past that demonstrate your leadership and operational success.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role. We love seeing candidates who are proactive!
✨Tip Number 4
Apply through our website for a smoother process! We’ve made it easy for you to submit your application directly. Plus, it shows you’re serious about joining our team and helps us keep track of your application better.
We think you need these skills to ace Director of Maintenance Direct Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Maintenance Direct Delivery. Highlight your experience in managing large teams and budgets, and don’t forget to showcase any achievements in improving operational performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your leadership style and how you’ve successfully driven compliance and resident engagement in past roles.
Showcase Your Leadership Skills: We want to see your people leadership skills in action! Include examples of how you've motivated teams and instilled accountability in previous positions. This will help us understand your approach to leading a large multi-disciplinary team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at L&Q
✨Know the Organisation Inside Out
Before your interview, make sure you research L&Q thoroughly. Understand their Future Shape strategy and how it impacts repairs and maintenance. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Director of Maintenance Direct Delivery, you'll be leading large teams. Prepare examples of how you've successfully managed multi-disciplinary teams in the past. Highlight your ability to instil accountability and motivation, as well as any specific achievements in improving operational performance.
✨Emphasise Resident Engagement
This role requires direct engagement with residents and communities. Be ready to discuss your experience in ensuring services meet local needs. Share specific instances where you've made a visible impact on resident satisfaction or community relations.
✨Balance Operational and Strategic Thinking
The position involves balancing short-term delivery with long-term improvements. Prepare to discuss how you've successfully managed this balance in previous roles. Think about examples where you've driven compliance while also innovating for future service redesign.
