L&Q Living is hiring a Customer Relations Manager to lead the Major Works Team across London and the North West, delivering outstanding service and managing stakeholder communications.
In a hybrid role based in London Stratford or Manchester Trafford, you will guide a regional team of four, coordinate with delivery partners, handle MPs and Housing Ombudsman inquiries, and drive service improvements aligned with policy and resident needs.
Customer Relations Lead – Major Works (Hybrid) employer: L&Q
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for community engagement, our team members thrive in a dynamic environment that values diversity and inclusion. Working in the vibrant Southwest London area, you'll have the chance to make a meaningful impact on residents' lives while enjoying the flexibility of mobile working.
