At a Glance
- Tasks: Engage with residents and manage communications on exciting remedial projects.
- Company: Join L&Q, a leading housing association dedicated to quality homes.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension contributions.
- Other info: Dynamic role with opportunities for growth and community impact.
- Why this job: Make a real difference in communities while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
Contract Type: 12-month FTC, 35 hours
Salary: £33,688 – £37,093 (Regional salary), dependant on experience
Reporting Office: Manchester, Trafford
Working Location: Delamere site office, with occasional travel to the Winsford site office
Persona: Site Based
Closing Date: 08/06/26
Interview Date: TBC
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Communities Team at L&Q:
- We are looking for two engaging, personable, and resilient new Communities Coordinators to join our busy site-based team on two remedial works projects in Winsford and Delamere.
- The role will work with our Communities Manager on site to manage communications with residents to resolve complex and multifaceted issues on the developments.
- The role sits in our Property and Investment division and works with the wider Communities team that support remedial and regeneration projects in London and the Northwest of England.
Your impact in the role:
- Day-to-day responsibilities include acting as the central point of contact between residents and stakeholders and the project team, answering individual enquiries, managing the email inboxes, booking appointments, responding to resident complaints and MP enquiries, and attending site-based meetings.
- With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales.
- You may have to explain and agree temporary rehousing options where work cannot be carried out with residents in their homes. This may also involve undertaking home surveys to identify the needs of vulnerable residents.
- Occasional work outside of normal working hours will be required for events, evening meetings and early works on site.
- There will also be regular travel to our head office in London for team meetings and training.
What you'll bring:
- High quality customer service and interaction skills.
- Relevant resident liaison, housing, or customer service experience.
- Strong written and verbal communication.
- Ability to deal with challenging conversations and efficiently manage complaints at all levels.
- Ability to influence and communicate with stakeholders.
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Communities Coordinator employer: L&Q
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering, employees are encouraged to thrive both personally and professionally. Located in Manchester, the role of Communities Coordinator allows you to make a meaningful impact within diverse communities while being part of a forward-thinking organisation committed to inclusion and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Communities Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q. Understand their values, projects, and community impact. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of Communities Coordinator, especially your customer service skills and ability to handle challenging conversations.
✨Tip Number 3
Be ready to share real-life examples! Think of specific situations where you've successfully managed resident complaints or liaised with stakeholders. These stories will help demonstrate your skills and make you stand out during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Communities Coordinator
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your genuine experiences and how they relate to the role.
Tailor Your Application:Make sure to customise your application for the Communities Coordinator position. Highlight your relevant experience in customer service and resident liaison, and show us how you can bring value to our team.
Keep It Concise:Remember, we have a word limit of 500 words. Be clear and to the point while still showcasing your skills and experiences. This will help us quickly see why you’re a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at L&Q
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Communities Coordinator role. Familiarise yourself with the responsibilities, especially around resident liaison and managing communications. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents and stakeholders, be prepared to discuss your communication style. Share specific examples of how you've successfully managed challenging conversations or complaints in the past. This will highlight your ability to handle the complexities of the job.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a resident's complaint or explaining rehousing options. Think through potential scenarios and your responses ahead of time, so you can showcase your problem-solving skills and empathy.
✨Research L&Q’s Values
L&Q places a strong emphasis on diversity, inclusion, and community impact. Familiarise yourself with their corporate values and think about how your personal values align with theirs. This will not only show your interest in the organisation but also help you connect on a deeper level during the interview.
