Title: Managing Agent Contract Manager
Contract Type: 1x Permanent and 1x 12 Month FTC, Full Time, 35 hours
Salary: 48,691 to 53,725 per annum (London weighted salary) dependant on experience
Grade: 9
Reporting Office: London, Stratford
Persona: Agile/hybrid working- office based 20-40% (3-4 days working from home)
Closing Date: 14 th October 2026
Interview Dates: 20th October 2026, To be taken via MS Teams
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more
L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.
Join our Customer Services Team at L&Q:
At L&Q, we are committed to providing our residents with excellent housing services, behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents.
That's where you come in.
As Managing Agent Contract Manager is at the heart of this, you'll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve.
This isn't just another management role, it's a role with real influence, high visibility, and tangible impact and you will be the trusted expert to protect the interests of L&Q , our residents and uphold regulatory compliance.
Your impact in the role:
- Ensuring fairness & compliance validating and challenging service charges, making sure costs meet lease and legislative requirements.
- Driving accountability holding managing agents and landlords to account for the quality and value of services delivered.
- Championing residents resolving disputes, challenging poor performance, and ensuring transparency.
What you'll bring:
- Proven expertise in leasehold block management, ideally across large, multi-tenure or complex estates.
- Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024.
- Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.
- Professional credibility ideally with TPI or RICS (or equivalent experience).
- Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels.
- The ability to thrive in a strategic role where law, compliance, and resident outcomes collide.
If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q -
At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
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Managing Agent Contract Manager in City of London employer: L&Q
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for community engagement, our team members thrive in a dynamic environment that values diversity and inclusion. Working in the vibrant Southwest London area, you'll have the chance to make a meaningful impact on residents' lives while enjoying the flexibility of mobile working.
