At a Glance
- Tasks: Join our Repairs Team as a Carpenter Multi Trader, tackling diverse maintenance tasks.
- Company: L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy excellent pension plans, generous annual leave, health cash plans, and more.
- Other info: Dynamic work environment with opportunities for career growth and community impact.
- Why this job: Make a real difference in people's lives while honing your trade skills.
- Qualifications: Experience in maintenance and customer service; NVQ preferred.
Contract Type: Permanent, Full time, 40 hours
Grade: 05
Working Location: South West London and surrounding areas
Persona: Mobile worker - contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required
Closing Date: 8th June 2026 at 9am. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Join our Repairs Team at L&Q: Our South West London repairs team are looking for skilled Carpenters to join the team on a permanent basis. The area covers Sutton, Croydon, Wandsworth, Merton and surrounding areas. It is essential to have a manual driving license to carry out this role.
Your impact in the role: Our Multi trade/Carpenters are expected to carry out a range of tasks inclusive of internal and external door fitting, splice repairs, general locksmith, bathroom sub floors, bath panels and framework kitchen repairs/refits and other general maintenance repairs. Ideally you will also be able to carry out internal/external window repairs including single and double glazing, repairs to doors, lock refits and repairs. It is important to have effective communication skills, have experience of working in a building and/or housing maintenance environment including a knowledge of a varied housing stock. Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents. We expect our operatives to have outstanding customer service and ability to deliver a right first-time service, limiting follow ons and increasing satisfaction.
Core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours service.
What you'll bring:
- Sound working trade knowledge and experience
- Experience gained within a maintenance, site and/or housing environment. NVQ or equivalent preferred
- Able to deliver excellent customer service
- Right first-time approach
- Health and safety conscious
- Previous experience in a similar role
- Wide range of multi trade skills
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Carpenter Multi Trader employer: L&Q
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering, our team members are empowered to thrive both personally and professionally. Join us in South West London, where your skills as a Carpenter Multi Trader will directly contribute to enhancing the quality of life for our diverse communities.
StudySmarter Expert Advice🤫
We think this is how you could land Carpenter Multi Trader
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience in carpentry or multi-trade work before applying. This will not only boost your confidence but also give you real-life examples to discuss during interviews.
✨Tip Number 2
Network like a pro! Reach out to other tradespeople or join local carpentry groups. You never know who might have a lead on a job or can offer you some insider tips on the application process.
✨Tip Number 3
Show off your customer service skills! Since you'll be the first point of contact for residents, make sure to highlight any previous experience where you've delivered excellent customer service. It’s all about making that great first impression!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for working with L&Q.
We think you need these skills to ace Carpenter Multi Trader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your skills and experiences that match the Carpenter Multi Trader role. We want to see how your background fits with what we’re looking for, so don’t hold back!
Show Off Your Customer Service Skills:Since customer satisfaction is key for us at L&Q, be sure to include examples of how you've delivered excellent service in previous roles. This will help us see your commitment to a right-first-time approach.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications shine through without unnecessary fluff.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Head over to our website and get your application in!
How to prepare for a job interview at L&Q
✨Know Your Trade Inside Out
Make sure you brush up on your carpentry skills and knowledge before the interview. Be ready to discuss specific techniques you've used in past projects, especially those related to door fitting, window repairs, and general maintenance tasks. This will show that you’re not just experienced but also passionate about your craft.
✨Showcase Your Customer Service Skills
Since customer satisfaction is key for L&Q, prepare examples of how you've provided excellent service in previous roles. Think about times when you resolved issues or went the extra mile for a client. This will demonstrate that you understand the importance of being a first line of contact and can deliver a 'right first-time' service.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific repair or maintenance issue. Practise articulating your thought process clearly, as this will highlight your problem-solving skills and ability to work under pressure.
✨Understand the Company Values
Familiarise yourself with L&Q’s mission and values. They focus on diversity, inclusion, and sustainability, so think about how your own values align with theirs. Being able to discuss this in the interview will show that you’re not just looking for a job, but that you genuinely want to be part of their team.
