Breakfast Manager
Job Title: Breakfast Manager
Department: Waterside
Reporting To: Food & Beverage Manager
Number of Reports: 12
Primary Purpose: To ensure the smooth planning and organisation of the Breakfast service within the Waterside Restaurant and Bar.
About this role
Job Title: Breakfast Manager
Department: Waterside
Reporting To: Restaurant Manager
Number of Reports: 12
Primary Purpose:
To ensure the smooth planning and organisation of the Breakfast service within the Waterside Restaurant and Bar.
Key Responsibilities:
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To lead and direct the team in order to reach the objectives and high standards of performance.
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To train and develop the breakfast team to deliver a high level of standard.
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Oversee and greet morning conferences in the absence of the events manager and Supervisor.
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To constantly be aware of the business demands and organise the department to meet cope with those demands
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Encourage a good team spirt and promote good communication between staff members in order to maximise customer service and guest experience
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To train and develop staff’s awareness of constantly changing guest needs
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To continually strive to improve the standards of customer service within the department
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To identify potential sales opportunities within the department, ensuring that all staff have a through knowledge of the menu and wine list to maximise sales.
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To be fully aware of cash handling procedures and ensure accuracy when cashing up at the close of day
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To be aware of variable costing of items with the department, and ensure wastage is kept to a minimum
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All stock levels are maintained
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Ensure that all staff rotas are produced on a weekly basis and that there is optimum coverage at peak times whilst keeping within planned budgets set by the company.
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To undertake any other duties requested by management
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To comply with all legal requirements in respect of health, safety and welfare of staff and customers
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Ensure all staff of the company attend all relevant training and communication meetings, for which advance notice will normally be given
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All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities
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Ensure all staff maintain a high level of personal hygiene and within the department at all times
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
All staff Key Performance Measures
Our values underpin everything we do here at Ufford Park and staff should ensure that these are at the fore front of what they day to day.
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To focus on the guest experience at all times and continually strive to delight time after time
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To see each guest as part of a long-term relationship not a onetime event
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To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
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To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of an associated with
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To encourage our team to contribute to excellent working conditions for all
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To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
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Discounts across the resort, including family and friends
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Free onsite parking
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Progression and career development opportunities.
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Pension Scheme
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Free staff meals
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Free gym membership
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Access to wellness programmes
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Share of Resort’s service charges on monthly basis
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Extra days holiday after 2 years
Skills required
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High standards of presentation and organisation
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Great attention to detail
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Excellent written and verbal communication skills
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Ability to create efficient staff rotas in line with business demand and budgets
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Flexible approach to work
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Multi-tasking and time-management skills, with the ability to prioritize tasks.
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Team work
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Ability to understand peaks and troughs of industry and work within a budget
Attitude
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Confident and respectful
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Friendly, charming and informative
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Passionate about Customer Service
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Positive can-do attitude
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High standard of personal appearance
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Respectful
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Conscientious
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Approachable and supportive
What you will need
Required criteria
- GCSE Maths grade C/4 or above
- Microsoft Excel beginner level
- GCSE English grade C /4 or above
- Experience working in hospitality or events
- Experience of working to service delivery standards
- Experience of reviewing and changing working methods for best practice.
- Customer-service experience.
- Experience of dealing with Customer complaints
- Experience of managing a team Knowledge of correct and effective recruitment practices
Desired criteria
- Willingness to undertake further training.
- Microsoft Excel Intermediate level
- Experience of using Res-Diary; Ez-runner; Rezlinx;
- Experience of coaching and mentoring
- Knowledge of Fourth Hospitality System Coaching and mentoring
Breakfast Manager in Woodbridge employer: LQ Resorts
Join our vibrant team at the Waterside Restaurant, where we prioritise creating a warm and welcoming environment for both guests and staff. With competitive pay rates, excellent benefits including free meals and gym membership, and ample opportunities for career progression, we foster a supportive work culture that values teamwork and personal growth. Located in a picturesque setting, our restaurant offers a unique chance to thrive in the hospitality industry while enjoying the perks of working in a dynamic and engaging atmosphere.
