At a Glance
- Tasks: Lead a night team to ensure guest safety and exceptional service.
- Company: Join a vibrant resort with a focus on guest experience.
- Benefits: Enjoy discounts, free meals, gym membership, and career growth opportunities.
- Other info: Flexible hours and a supportive environment for personal development.
- Why this job: Be the face of hospitality at night and make a real difference.
- Qualifications: Experience in customer service and team management required.
The predicted salary is between 13 - 13 £ per hour.
- Job Title
- Night Supervisor (32 hours)
- Location
- Northney Road
- Department
- Reception
- Reporting To
- Deputy Resort Manager
- Primary Job Purpose
An exciting opportunity has arisen for a Night Supervisor to join our team.
The successful Night Supervisor will, alongside a small team, assist in supporting the needs of the guests and clients in order to provide safety and the best guest experience.
- Roles and Responsibilities
- Provide reception and porterage service to guests arriving at night, offering a personal service as per the standard operating procedures
- Responsible for night time emergency and evacuation procedures
- Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
- Follow all procedures for left luggage
- Ensure all guest accounts are charged accurately with supporting documentation
- Assist in maintenance and housekeeping activities as required
- Be fully aware of the hotel cash handling and credit procedures and report any discrepancies to the Manager immediately
- Produce reports as required in line with current guidelines
- Maximize the service opportunities for guests to ensure return visits
- Confidently sell the hotel facilities to the guests during their stay
- Have knowledge of local area and attractions
- Act as a role model in terms of values, professional ethics and conduct
- Assist management in developing a cohesive and trained team who can provide superior guest service and maximize revenue
- Communicate with the team to ensure all members are aware of current developments within the company
- Display a pro‑active and leading role in terms of service, culture, development, team image, systems, procedures and skills development
- Take a pro‑active approach to ensuring the continued long‑term success of LQ Hotels
- Pro‑actively pursue all practices in‑line with company environmental and energy‑saving initiatives
- Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating behaviours we expect all employees to display
- Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
- Have the desire and ability to improve your knowledge and abilities through ongoing training and development
- Key Skills
- Confident and approachable
- Good team work and can work well alone
- Ability to work as part of a team and provide them with support and direction
- Flexible approach to the hours required
- Calm under pressure during busy periods
- Excellent selling and customer service skills
- Can use own initiative and problem solve
- Resilience and calm attitude when dealing with face‑to‑face complaints
- Required Criteria
- English GCSE grade 4/C or above
- Maths GCSE grade 4/C or above
- Good understanding of Health and Safety and Fire Safety
- Experience of managing a team
- Experience of working nights
- Experience of working in a Customer Service environment
- Cash handling experience
- Desired Criteria
- Willingness to undertake further training
- Knowledge of hospitality
- Upselling customers to other products and services
- Knowledge of Res‑Diary, Ez‑runner, Rezlinx
Benefits
- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities
- Pension scheme
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of resort’s service charges on a monthly basis
- Extra days holiday after 2 years
- Closing Date
- Monday 31st August 2026
- Contract Type fulltime
- Salary
- £13.21 Hourly
- #J-18808-Ljbffr
Night Supervisor in Tye employer: LQ Resorts
Join our vibrant team at the Waterside Restaurant, where we prioritise creating a warm and welcoming environment for both guests and staff. With competitive pay rates, excellent benefits including free meals and gym membership, and ample opportunities for career progression, we foster a supportive work culture that values teamwork and personal growth. Located in a picturesque setting, our restaurant offers a unique chance to thrive in the hospitality industry while enjoying the perks of working in a dynamic and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor in Tye
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LQ Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LQ Resorts
Don't be shy about reaching out to LQ Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor in Tye
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LQ Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LQ Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
