Night Supervisor (32 hours) in Tye

Job Title

Night Supervisor (32 hours)

Location

Northney Road

Department

Reception

Reporting To

Deputy Resort Manager

Primary Job Purpose

An exciting opportunity has arisen for a Night Supervisor to join our team. The successful Night Supervisor will, alongside a small team, assist in supporting the needs of the guests and clients in order to provide safety and the best guest experience.

Roles and Responsibilities

• Provide reception and porterage service to guests arriving at night, offering a personal service as per the standard operating procedures
• Responsible for night time emergency and evacuation procedures
• Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
• Follow all procedures for left luggage
• Ensure all guest accounts are charged accurately with supporting documentation
• Assist in maintenance and housekeeping activities as required
• Be fully aware of the hotel cash handling and credit procedures and report any discrepancies to the Manager immediately
• Produce reports as required in line with current guidelines
• Maximize the service opportunities for guests to ensure return visits
• Confidently sell the hotel facilities to the guests during their stay
• Have knowledge of local area and attractions
• Act as a role model in terms of values, professional ethics and conduct
• Assist management in developing a cohesive and trained team who can provide superior guest service and maximize revenue
• Communicate with the team to ensure all members are aware of current developments within the company
• Display a pro‑active and leading role in terms of service, culture, development, team image, systems, procedures and skills development
• Take a pro‑active approach to ensuring the continued long‑term success of LQ Hotels
• Pro‑actively pursue all practices in‑line with company environmental and energy‑saving initiatives
• Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating behaviours we expect all employees to display
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
• Have the desire and ability to improve your knowledge and abilities through ongoing training and development

Key Skills

• Confident and approachable
• Good team work and can work well alone
• Ability to work as part of a team and provide them with support and direction
• Flexible approach to the hours required
• Calm under pressure during busy periods
• Excellent selling and customer service skills
• Can use own initiative and problem solve
• Resilience and calm attitude when dealing with face‑to‑face complaints

Required Criteria

• English GCSE grade 4/C or above
• Maths GCSE grade 4/C or above
• Good understanding of Health and Safety and Fire Safety
• Experience of managing a team
• Experience of working nights
• Experience of working in a Customer Service environment
• Cash handling experience

Desired Criteria

• Willingness to undertake further training
• Knowledge of hospitality
• Upselling customers to other products and services
• Knowledge of Res‑Diary, Ez‑runner, Rezlinx

Benefits

• Discounts across the resort, including family and friends
• Free onsite parking
• Progression and career development opportunities
• Pension scheme
• Free staff meals
• Free gym membership
• Access to wellness programmes
• Share of resort’s service charges on a monthly basis
• Extra days holiday after 2 years

Closing Date

Monday 31st August 2026

Contract Type

fulltime

Salary

£13.21 Hourly