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- Tasks: Assist customers, manage bookings, and provide top-notch service in a busy environment.
- Company: Join a vibrant resort team dedicated to exceptional guest experiences.
- Benefits: Enjoy discounts, free meals, gym membership, and career development opportunities.
- Other info: Flexible hours with extra holiday after two years and a supportive team culture.
- Why this job: Perfect for those who love customer service and want to grow in hospitality.
- Qualifications: GCSEs in English and Maths, plus sales and customer service experience.
The predicted salary is between 13 - 13 £ per hour.
An exciting opportunity has arisen for a Sales Associate to join our team. The successful applicant will assist in maintaining the high level of service we strive for. This is a busy and rewarding role, and would suit a personable and well-organized individual who is passionate about customer service and committed to supporting the needs of our guests and clients to provide the best guest experience.
Location: Weston Rhyn
Roles and Responsibilities:
- To answer all incoming calls consistently and in a friendly and efficient manner
- To maintain up-to-date knowledge of the resorts, services, products, and events
- To take reservations and enter bookings into the system accurately
- Maximise selling opportunities by adding value at every opportunity
- Achieve upsell targets
- To ensure that reservation checks are completed daily
- Maintain, develop, and monitor the client database
- Maintain a high standard of personal appearance and hygiene, including wearing and maintaining a clean uniform at all times
- Follow all company policies and procedures outlined in the Employee Handbook, including any department-specific procedures
- Be aware of and follow all Health and Safety procedures
- Attend training sessions when requested
- Have knowledge of the spa packages and treatments
- Manage the white space available
- Work with the receptionists on advising availability and offers to fill the gaps
- Work with the spa manager and request therapists when needed
- To be aware at all times of current business targets and to focus on achieving these targets
- Liaise with front desk staff to communicate the no-shows, late cancellations, overbookings, etc.
Key Skills:
- Ability to work to deadlines
- High standards of presentation, organization and cleanliness
- Great attention to detail
- Excellent written and verbal communication skills
- Efficient and confident with speaking over the phone
- Flexible approach to work
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Proficient in Microsoft Office suite
Benefits:
- Discounts across the resort, including family and friends
- Progression and career development opportunities
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of resort’s service charges on a monthly basis
- Extra days holiday after 2 years
- Free onsite parking
- Pension scheme
Required Criteria:
- GCSE English grade C/4 or above
- GCSE Maths grade C/4 or above
- Experience working in sales
- Customer-service experience
- Experience of dealing with customer complaints
Desired Criteria:
- Willingness to undertake further training
- Experience of working in public relations, preferably in the hospitality or travel industries
- Experience of using Res-Diary, Ez-runner, Rezlinx, Gifted
Closing Date: Sunday 31st May 2026
Contract Type: Part-time
Salary: £13.21 Hourly
Sales Associates ( 16 hrs per week - Weekend cover) employer: LQ Resorts
Contact Detail:
LQ Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associates ( 16 hrs per week - Weekend cover)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the resort and its services. This will not only help you answer questions better but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, it’s crucial to sound friendly and confident. Try role-playing with a friend to get comfortable with common customer queries and how to handle them.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experiences where you successfully upsold or resolved customer complaints. This will demonstrate your ability to maximise selling opportunities and provide excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Associates ( 16 hrs per week - Weekend cover)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you went above and beyond to help a guest or client, as this is key for the Sales Associate role.
Be Organised and Detail-Oriented: Make sure your application is well-structured and free of errors. We love attention to detail, so double-check your spelling and grammar. A tidy application reflects your ability to maintain high standards in your work!
Highlight Relevant Experience: Don’t forget to mention any previous sales or customer service experience you have. If you've dealt with complaints or worked in a busy environment, let us know! This will show us you're ready for the fast-paced nature of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at LQ Resorts
✨Know Your Stuff
Make sure you’re familiar with the resort, its services, and any current promotions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your People Skills
As a Sales Associate, customer service is key. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to ensure a great experience.
✨Dress to Impress
First impressions matter! Wear a clean, professional uniform or outfit that reflects the high standards of the company. This shows you take the role seriously and understand the importance of presentation.
✨Practice Makes Perfect
Run through common interview questions with a friend or family member. Focus on your ability to multi-task and manage time effectively, as these are crucial skills for the role. The more you practice, the more comfortable you'll feel during the actual interview.