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- Tasks: Assist guests with reservations and provide top-notch customer service.
- Company: Join a family-run resort known for its amazing guest experiences.
- Benefits: Enjoy discounts, free meals, gym membership, and career progression opportunities.
- Why this job: Be part of a passionate team creating unforgettable experiences for guests.
- Qualifications: GCSEs in English and Maths, plus sales and customer service experience.
- Other info: Flexible hours and a supportive work culture await you!
The predicted salary is between 12 - 13 £ per hour.
An exciting opportunity has arisen for a Reservationist to join our team. The successful applicant will assist in maintaining the high level of service we strive for. This is a busy and rewarding role, and would suit a personable and well-organised individual who is passionate about customer service and committed to supporting the needs of our guests and clients in order to provide the best guest experience.
Location: Weston Rhyn
Department: Sales Office
Reporting To: Group Revenue Manager
Roles and Responsibilities- To answer all incoming calls consistently and in a professional, friendly and efficient manner
- To maintain up-to-date knowledge of the resorts, services, products, and events
- To take reservations and enter bookings into the system accurately
- Maximise selling opportunities by adding value at every opportunity
- To ensure that reservation checks are completed daily
- Maintain, develop, and monitor the client database
- Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times
- Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures
- Be aware of and follow all Health and Safety procedures
- To be aware at all times of current business targets and to focus on achieving these targets
- Liaise with front desk staff to communicate the no-shows; late cancellations; overbookings, etc.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills- Ability to work to deadlines
- High standards of presentation, organization, and cleanliness
- Great attention to detail
- Excellent written and verbal communication skills
- Efficient and confident with speaking over the phone
- Flexible approach to work
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Proficient in Microsoft Office suite
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship, not a one-time event
- To create a team that is enthusiastic, consistent, and committed in a workplace that encourages an open, honest, supportive culture, by working together to create excellence
- To create an organization with high integrity, that recognizes potential and success that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business
- Discounts across the resort, including family and friends
- Progression and career development opportunities
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on monthly basis
- Extra days holiday after 2 years
- Free onsite parking
- Pension Scheme
- Confident and approachable
- Friendly and informative
- Passionate about Customer Service
- High standard of personal appearance
- Respectful
- Conscientious
- GCSE English grade C /4 or above
- GCSE Maths grade C/4 or above
- Experience working in sales
- Customer-service experience
- Experience of dealing with Customer complaints
- Willingness to undertake further training
- Experience of working in public relations, preferably in the hospitality or travel industries
- Experience of using Res-Diary, Ez-runner, Rezlinx, Gifted
Position Details
- Closing Date: Thursday 30th April, 2026
- Contract Type: Part-time
- Salary: £12.71 Hourly
Sales Associate employer: LQ Resorts
Contact Detail:
LQ Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Get to know the company inside out! Research Langstone Quays Resort and its values. When you walk in for that interview, show us you’re not just another candidate but someone who genuinely cares about the guest experience.
✨Tip Number 2
Practice your phone skills! Since this role involves answering calls, we recommend doing mock calls with friends or family. This will help you sound confident and friendly when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional. A clean uniform and high standards of personal appearance can make a great first impression, showing us you take pride in your work.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re enthusiastic about the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how it aligns with our values.
Tailor Your Application: Make sure to tailor your application to the Sales Associate role. Highlight your relevant experience and skills that match the job description, like your attention to detail and ability to work under pressure.
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep it professional. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at LQ Resorts
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s services and offerings. Familiarise yourself with the resorts and their unique features, as this will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your passion for customer service will resonate well with the interviewers, especially since they value long-term relationships with guests.
✨Dress to Impress
Since maintaining a high standard of personal appearance is crucial for this role, ensure you dress smartly for the interview. A clean and professional look will not only boost your confidence but also demonstrate your understanding of the company’s values.
✨Practice Your Communication
As a Sales Associate, excellent verbal communication is key. Practice speaking clearly and confidently over the phone, as this is a significant part of the job. You might even want to do a mock interview with a friend to refine your skills.