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- Tasks: Welcome guests and manage reception duties in a vibrant resort environment.
- Company: Join a family-oriented resort known for exceptional guest experiences.
- Benefits: Enjoy discounts, free meals, gym membership, and career progression opportunities.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Excellent customer service skills and ability to thrive under pressure.
- Other info: Dynamic team atmosphere with a focus on personal growth and development.
The predicted salary is between 24 - 25 £ per hour.
An exciting opportunity has arisen for a Receptionist at our Resort hotel. This is a busy and rewarding role and the Reception will be the first point of contact for all hotel residents and visitors to the Resort. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.
Responsibilities
- To create a warm and friendly welcome for all guests
- To undertake general reception duties, dealing with customer feedback
- Ensuring phones are answered in a timely and friendly manner
- Perform required administrative duties
- To ensure high standards of professionalism and customer service are maintained at all times
- To work well with team members and other departments within the resort
- To act as an information hub for guests
- To communicate effectively and efficiently between members and management, relaying issues and information to both
- Keep reception area clean and tidy
- Maintain high standards of personal appearance and hygiene including wearing and maintaining a clean uniform at all times
- Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures
- Be aware of and follow all Health and Safety procedures at all times
- Receive customer complaints and feedback and direct them to appropriate offices for resolution
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
- Excellent face to face customer service skills and excellent telephone manner
- Can work under pressure in a fast-paced environment
- Good team player with excellent communication and interpersonal skills
- Self-motivated and organised
- IT skills such as Word, email and databases
Benefits
- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities
- Pension scheme
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on a monthly basis
- Extra days holiday after 2 years
Employment details
- Job Types: Full-time, Permanent
- 40 hours
- Salary: £11.69 hourly with the opportunity of commission
About the Company
Langstone Quays Resorts sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline. Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences across hotel, restaurant, leisure, meeting and event spaces. Lion Quays Resort sits on the Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside. Ufford Park Resort is nestled in the beautiful parkland on the Suffolk Coast. It boasts elegant and modern accommodation, an award-winning golf course, Suffolk’s only two-tiered driving range and new spa and club facilities. Our values underpin everything we do, with a focus on guest experience, long-term relationships, integrity, and teamwork. Our company culture emphasises family values, guest-centric hospitality, and developing the best services and facilities for our guests through an open, honest and supportive environment.
Receptionist employer: LQ Resorts
Contact Detail:
LQ Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Smile, make eye contact, and show genuine enthusiasm for the role. Remember, you're not just a candidate; you're the friendly face they want to welcome guests!
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and think about how your skills match the job description. We can help you with mock interviews to boost your confidence and ensure you shine when it counts.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows you're engaged and interested in the company. Ask about team dynamics or how they maintain high standards of customer service – it’ll help you stand out as a proactive candidate.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can leave a lasting impression. Plus, it shows you’re keen on the role and appreciate the opportunity to chat with them. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can create that warm and friendly welcome for our guests. Don’t be afraid to share a bit about yourself and why you’re passionate about customer service.
Tailor Your Application: Make sure to tailor your application to the Receptionist role specifically. Highlight your face-to-face customer service skills and any relevant experience that shows you can handle a busy reception area with ease. We love seeing how you connect your skills to what we do!
Be Professional Yet Approachable: While it’s important to maintain professionalism in your application, remember to keep it approachable. Use a friendly tone that reflects how you would communicate with guests. We’re looking for someone who can balance professionalism with a welcoming attitude.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there.
How to prepare for a job interview at LQ Resorts
✨Know the Resort Inside Out
Before your interview, take some time to research the resort and its facilities. Familiarise yourself with the services offered, the layout of the hotel, and any recent news or events. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Practice Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Practise your face-to-face and telephone communication skills. Role-play common scenarios, such as handling complaints or providing information about the resort, to demonstrate your ability to maintain professionalism under pressure.
✨Dress to Impress
First impressions matter! Make sure you arrive at the interview looking polished and professional. Wear smart attire that reflects the high standards of the resort. This shows that you understand the importance of personal appearance in the hospitality industry.
✨Showcase Your Team Spirit
The role requires working closely with team members and other departments. Be prepared to discuss examples of how you've successfully collaborated in the past. Highlight your interpersonal skills and your ability to communicate effectively, as this is crucial for maintaining a harmonious work environment.
