Leisure Club Receptionist in Oswestry

An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.

Roles and Responsibilities

• Weekday Shifts Monday - Friday 06:00 - 14:30 or 14:00 - 22:30

• Weekend Shifts 07:30 - 16:00 or 12:30 - 21:00

• 40 hours per week across 5 days including weekends

• To create a warm and friendly welcome for all members and guests

• To undertake general reception duties, dealing with customer feedback,

• Ensuring phones are answered in a timely and friendly manner

• Perform required administrative duties

• To ensure high standards of professionalism and customer service are maintained at all times

• To work well with team members and other departments within the resort

• To act as an ‘information hub’ for members and guests

• To communicate effectively and efficiently between members and management, relaying issues and information to both.

• Keep reception area clean and tidy.

• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.

• Be aware of and follow all Health and Safety procedures all times

• Receive customer complaints and feedback and direct them to appropriate offices for resolution.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

• Excellent face to face customer service skills and excellent telephone manner

• Can work under pressure in a fast-paced environment

• Good team player with excellent communication and interpersonal skills

• Self-motivated and organised

• IT Skills such as word, email and databases

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Progression and career development opportunities.

• Pension Scheme

• Free staff meals

• Free gym membership

• Access to wellness programmes

• Share of Resort’s service charges on monthly basis

• Extra days holiday after 2 years

Job Types: Full-time, Permanent 40 hours

Pay: £12.96 with the opportunity of commission

Benefits:

• Company pension

• Discounted or free food

• Employee discount

• Gym membership

• On-site parking

An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.

Roles and Responsibilities

• Weekday Shifts Monday - Friday 06:00 - 14:30 or 14:00 - 22:30

• Weekend Shifts 07:30 - 16:00 or 12:30 - 21:00

• 40 hours per week across 5 days including weekends

• To create a warm and friendly welcome for all members and guests

• To undertake general reception duties, dealing with customer feedback,

• Ensuring phones are answered in a timely and friendly manner

• Perform required administrative duties

• To ensure high standards of professionalism and customer service are maintained at all times

• To work well with team members and other departments within the resort

• To act as an ‘information hub’ for members and guests

• To communicate effectively and efficiently between members and management, relaying issues and information to both.

• Keep reception area clean and tidy.

• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.

• Be aware of and follow all Health and Safety procedures all times

• Receive customer complaints and feedback and direct them to appropriate offices for resolution.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

• Excellent face to face customer service skills and excellent telephone manner

• Can work under pressure in a fast-paced environment

• Good team player with excellent communication and interpersonal skills

• Self-motivated and organised

• IT Skills such as word, email and databases

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Progression and career development opportunities.

• Pension Scheme

• Free staff meals

• Free gym membership

• Access to wellness programmes

• Share of Resort’s service charges on monthly basis

• Extra days holiday after 2 years

Job Types: Full-time, Permanent 40 hours

Pay: £12.96 with the opportunity of commission

Benefits:

• Company pension

• Discounted or free food

• Employee discount

• Gym membership

• On-site parking