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- Tasks: Lead food and beverage operations, ensuring top-notch guest experiences and financial success.
- Company: Join a family-run resort known for its exceptional hospitality and supportive culture.
- Benefits: Enjoy discounts, free meals, gym membership, and career development opportunities.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Experience in hospitality, strong communication, and leadership skills required.
- Other info: Dynamic team atmosphere with a focus on excellence and guest satisfaction.
The predicted salary is between 32000 - 32000 £ per year.
Location: Melton
Department: Food and Beverage
Reporting To: Resort and Deputy Resort Managers
Primary Job Purpose
An exciting opportunity has arisen within the senior resort team for an Operations Manager to lead all food and beverage departments across the resort. The successful applicant will assist in the smooth running of all food and beverage areas at the resort whilst maintaining positive financial returns. This will be driven by ensuring all working methods are constantly reviewed so that best practice is achieved in order to provide our guests with the best possible experience.
About The Role
- Work closely with the Manager to ensure stock is replenished and kept to current levels and that stock control procedures are followed.
- Recruit, maintain and develop a strong team across all food and beverage areas at the resort.
- Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
- Drive quality and value that ensures a great guest experience, by being obsessed with high standards and hospitality.
- Constantly review the product range to ensure quality standards are maintained.
- Ensure strict compliance with all relevant Health and Safety legislation and requirements.
- Ensure that the industry standard is maintained with regard to safety and hygiene.
- Collate and disseminate food safety alerts to all relevant areas.
- Responsible for maintaining and helping to enforce agreed brand standards, by conducting monthly audits.
- Plan and review rota costs and ensure staffing levels are at the appropriate levels to drive conversion and meet benchmark hours whilst delivering exceptional service.
- Meet and manage all budgets for your areas.
- Be the department representative for events.
- Form strong relationships with fellow HODs.
- Monitor progress on the delivery of the strategy operationally and also through the P&L.
- Work closely with external contractors and suppliers to ensure deliveries are completed within agreed timeframes.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
- Experience working within a quality Food and Beverage operation.
- Organised with strong communication skills.
- Strong leadership skills and qualities.
- Good understanding of F&B business operations, results driven and able to deliver brand standards.
- Passion for delivering excellent service.
All staff Key Performance Measures
- To focus on the guest experience at all times and continually strive to delight time after time.
- To see each guest as part of a long-term relationship not a one-time event.
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
- To encourage our team to contribute to excellent working conditions for all.
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
- Discounts across the resort, including family and friends.
- Free onsite parking.
- Progression and career development opportunities.
- Pension Scheme.
- Free staff meals.
- Free gym membership.
- Access to wellness programmes.
- Share of Resort's service charges on a monthly basis.
- Extra days holiday after 2 years.
Skills Required
- High standards of presentation and organisation.
- Great attention to detail.
- Excellent written and verbal communication skills.
- Efficient and confident with speaking at meetings.
- Highly analytical with ability to understand peaks and troughs of industry.
- Ability to work within a budget.
- Ability to create efficient staff rotas.
- Flexible approach to work.
- Multi-tasking and time-management skills, with the ability to prioritise tasks.
- Ability to read, create and present revenue reports.
Attitude
- Confident and respectful.
- Friendly and informative.
- Passionate about Customer Service.
- High standard of personal appearance.
- Positive can-do attitude.
- Conscientious.
- Approachable and supportive.
About The Company
Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline. Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces.
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside. Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast. Ufford Park boasts elegant and modern accommodation, an award-winning golf course, Suffolk's only two-tiered driving range and new spa and club. A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Company Culture
Why LQ Resorts? LQ is a family run, collection of quality destination led Hotel Resorts. Its family ethos, values and vision are well known to those who choose to spend their quality time with us. LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never see them as a one-time event. A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.
Required Criteria
- GCSE English grade C /4 or above.
- GCSE Maths grade C/4 or above.
- Microsoft Suite beginner level.
- Experience working in hospitality.
- Experience of reviewing and changing working methods for best practice.
- Knowledge of correct and effective recruitment practices.
- Customer-service experience, including effective complaint handling.
- Experience of working in public relations, preferably in the hospitality or travel industries.
- Experience of managing a team.
Desired Criteria
- Experience of using Res-Diary; Ez-runner; Rezlinx.
- Experience of coaching and mentoring.
- Knowledge of Fourth Hospitality System.
- Willingness to undertake further training.
- Microsoft Suite Intermediate level.
- Coaching and Mentoring.
Closing Date Friday 17th April, 2026
Contract Type Full-time
Salary £32,000.00 Yearly
Operations Manager in Melton Mowbray employer: LQ Resorts
Contact Detail:
LQ Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Melton Mowbray
✨Tip Number 1
Network like a pro! Get out there and connect with people in the food and beverage industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at the resort. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Understand what makes Langstone Quays Resort tick and be ready to share how your experience aligns with their mission. Show them you’re not just another candidate, but someone who truly gets what they’re about!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your leadership style and how you can drive quality and value in the food and beverage departments. Role-play with a friend or in front of the mirror until you feel confident and natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the LQ family. Let’s get you that Operations Manager role!
We think you need these skills to ace Operations Manager in Melton Mowbray
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in food and beverage operations, leadership skills, and any relevant achievements that showcase your ability to drive quality and guest satisfaction.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for hospitality and how your previous experiences align with our values and the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since strong communication is key in this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your attention to detail and professionalism right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at LQ Resorts!
How to prepare for a job interview at LQ Resorts
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the food and beverage operations. Brush up on industry standards, stock control procedures, and health and safety regulations. This will show that you’re not just interested in the role but also knowledgeable about what it entails.
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is key. Prepare examples of how you've successfully led teams in the past, focusing on training cultures and talent development. Be ready to discuss how you can foster a supportive environment that encourages excellence.
✨Be Guest-Centric
Since the role revolves around enhancing guest experiences, think of specific instances where you’ve gone above and beyond for customers. Share these stories during your interview to demonstrate your passion for hospitality and commitment to service.
✨Prepare for Financial Discussions
You’ll need to manage budgets and understand P&L statements, so be prepared to discuss your experience with financial management. Bring examples of how you’ve driven financial performance in previous roles, and be ready to talk numbers confidently.