Food and Beverage / Events Supervisor

Location: Northney Road

Department: Food and Beverage

Reporting To: Operations Manager

Number of Hours: 40 hours per week

Primary Job Purpose: To provide an excellent guest experience through exceptional service to all our guests while maintaining a high standard and achieving the maximum revenue and guest satisfaction.

Roles and Responsibilities:

• To provide a superior guest experience and maximise revenue by promoting and upselling in the restaurant, bar and functions.
• Oversee and maintain the levels of standards within the food and beverage areas.
• Ensure staff are visible and available to guests at all times.
• Work alongside the Restaurant and Bar Manager and support the stock levels for stock.
• Maintaining and monitoring hygiene standards and practices.
• Co-ordinate the preparation for service, including organising staff sections, cleaning and maintaining glassware and china.
• Checking layouts and preparation of tables including room service duties.
• Maximise the service opportunities for guests to ensure return visits.
• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures.
• Be aware of and follow all Health and Safety procedures.
• Complete cash up, and closing on the bar and restaurants.
• Support the events team in the running of weddings, events and parties.

Key Skills:

• Confident and approachable.
• Good teamwork and can work well alone.
• People management skills.
• Calm under pressure during busy periods.
• Excellent selling and customer service skills.
• Can use own initiative and problem solve.
• Resilience and calm attitude when dealing with face-to-face complaints.

Benefits:

• Discounts across the resort, including family and friends.
• Free onsite parking.
• Progression and career development opportunities.
• Pension Scheme.
• Free staff meals.
• Free gym membership.
• Access to wellness programmes.
• Share of Resort’s service charges on a monthly basis.
• Extra days holiday after 2 years.

Skills Required:

• High standards of presentation and organisation.
• Great attention to detail.
• Excellent written and verbal communication skills.
• Ability to create efficient staff rotas.
• Flexible approach to work.
• Multi-tasking and time-management skills, with the ability to prioritise tasks.
• Teamwork.
• Ability to understand peaks and troughs of industry and work within a budget.

Attitude:

• Confident and respectful.
• Friendly, charming and informative.
• Passionate about Customer Service.
• Positive can-do attitude.
• High standard of personal appearance.
• Respectful.
• Conscientious.
• Approachable and supportive.

Required Criteria:

• GCSE English grade C /4 or above.
• GCSE Maths grade C/4 or above.
• Microsoft Excel beginner level.
• Experience working in hospitality or events.
• Customer-service experience.
• Experience of dealing with customer complaints.
• Experience of managing a team.
• Knowledge of correct and effective recruitment practices.
• Experience of reviewing and changing working methods for best practice.
• Experience of working to service delivery standards.
• Weekend availability.

Desired Criteria:

• Willingness to undertake further training.
• Microsoft Excel Intermediate level.
• Experience of using Res-Diary; Ez-runner; Rezlinx.
• Experience of coaching and mentoring.
• Knowledge of Fourth Hospitality System.

Closing Date: Tuesday 30th June, 2026

Contract Type: Full-time

Salary: £27,996.00 Yearly