At a Glance
- Tasks: Repair and maintain windows and doors, ensuring top-notch customer service.
- Company: Join a leading maintenance team in North London with a focus on quality.
- Benefits: Enjoy a competitive salary, generous leave, and a great pension plan.
- Other info: Mobile working with a van provided and opportunities for extra pay.
- Why this job: Make a real difference in residents' lives while honing your carpentry skills.
- Qualifications: Experience in maintenance and a passion for excellent customer service.
The predicted salary is between 41200 - 41200 £ per year.
Position Overview
- Contract Type: Permanent, Full Time, 40 hours per week
- Salary: £41,200 per annum
- Location: North London
- Persona: Mobile Working (van provided). Contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required.
- Reporting Office: Stratford, London
Responsibilities
- The role will involve all aspects of internal and external window repairs, including single and double glazing, repairs to doors, lock refits, and general maintenance.
- Carpentry skills will be required to fulfil the duties.
- Operatives will be supplied with a L&Q van (business use only), uniform and PPE equipment, and will travel to jobs assigned via a handheld PDA.
- Customer satisfaction is of paramount importance; the position is the first line of contact for residents, requiring outstanding customer service and a commitment to delivering a “right‑first‑time” service.
- Core working hours are Monday to Friday, 8 am to 5 pm, with opportunities to earn additional pay from call‑outs and out‑of‑hours service.
Qualifications
- Sound working trade knowledge and experience
- Experience gained within a maintenance, site and/or housing environment
- Ability to deliver excellent customer service
- Health and Safety conscious
- Previous experience in a similar role
- Wide range of multi‑trade skills
Benefits
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non‑contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- Many more
For reasonable adjustments at any stage during this process, including application stage, please email qcareers@lqgroup.org.uk.
Closing date for applications: 9th June at 11pm
Interview date: 16th June at our office in Stratford
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
UPVC Carpenter North London employer: L&Q Living
As a leading employer in North London, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee well-being and professional growth. Our Maintenance Technicians enjoy competitive salaries, comprehensive benefits including an excellent pension plan and generous annual leave, as well as the opportunity to engage in meaningful work that directly impacts our residents' satisfaction. With a commitment to training and development, we empower our team members to enhance their skills while enjoying the flexibility of mobile working.
StudySmarter Expert Advice🤫
We think this is how you could land UPVC Carpenter North London
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience in UPVC carpentry or maintenance. This will not only boost your skills but also give you real-life examples to discuss during interviews.
✨Tip Number 2
Network like a pro! Connect with other carpenters and maintenance technicians on social media or local trade groups. You never know when a job lead might pop up, and personal recommendations can make all the difference.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Remember, you'll be the first point of contact for residents, so showing that you can deliver a 'right-first-time' service is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace UPVC Carpenter North London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your carpentry skills and experience in maintenance. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and your commitment to delivering quality work. Let us know why you’re the perfect fit for our team!
Showcase Your Customer Service Skills:Since this role involves direct contact with residents, emphasise any previous experience where you’ve provided excellent customer service. We love candidates who can communicate effectively and make a positive impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at L&Q Living
✨Know Your Trade Inside Out
Make sure you brush up on your carpentry skills and maintenance knowledge. Be ready to discuss specific techniques you've used in window repairs, door lock refits, and general maintenance tasks. This will show that you’re not just familiar with the job but truly passionate about it.
✨Customer Service is Key
Since this role involves direct contact with residents, prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved issues or went the extra mile for a client. This will highlight your commitment to customer satisfaction.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific repair situation or deal with a difficult customer. Practising these scenarios beforehand can help you respond confidently and effectively.
✨Show Your Health and Safety Awareness
Health and safety is crucial in this line of work. Be prepared to discuss your understanding of health and safety regulations and how you’ve applied them in previous roles. This will demonstrate your professionalism and commitment to safe working practices.
