At a Glance
- Tasks: Coordinate planning and scheduling for maintenance technicians to ensure timely repairs.
- Company: Join L&Q, a leading housing association dedicated to providing quality homes.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in the community by supporting residents with essential services.
- Qualifications: Experience in repairs, customer service, and strong communication skills required.
The predicted salary is between 34381 - 34381 £ per year.
Contract Type: 1 x Permanent Position, 1 x FTC 12 months
Salary: £34,381 per annum (London weighted salary)
Grade: 6
Reporting Office: River House, Sidcup
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Working in shifts between hours of 7am-8pm Monday to Friday with occasional Saturday 8am-1pm
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- Many more
Join our Planning and Scheduling Team at L&Q. L&Q is one of the UK’s largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple: to provide social homes and landlord services that everyone can be proud of.
The Planning and Scheduling team are hiring for 2 experienced Work Planners (1 x FTC 12 month, 1 permanent full time position) as part of our regional operational maintenance teams. Our customers and residents are at the heart of everything we do and as a member of the Direct Maintenance Team, it is vital that you have the passion for great customer service, with the ability and willingness to deliver excellence to both internal and external customers every time.
The post holder will have an opportunity to play a part in delivering a high-impact service to our residents.
Your impact in the role:
- Responsible for co-ordinating the planning and scheduling of the Direct Maintenance Technicians within reactive repairs across the L&Q Estate
- Manage Technicians diaries and timetables to ensure that jobs are completed in a timely manner
- Log data and notes on the computer system to ensure smooth handover and communication
- Monitoring of emails, escalating issues to Team Leader and ensuring that maintenance issues are resolved in line with service level agreements.
What you'll bring:
- Ability to work under pressure in an ever-changing environment and be able to adapt and prioritise
- Repairs and Maintenance knowledge is essential as well as front line Customer Service experience.
- Clear ability to communicate both verbally and written.
- IT literate with the ability to use MS Office packages and have excellent administration skills.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Workplanner in Sidcup employer: L&Q Living
L&Q Living is an exceptional employer that prioritises the well-being and development of its employees. With a strong focus on work-life balance, our team enjoys generous benefits such as up to 31 days of annual leave and pension contributions, all within a supportive and inclusive work culture. Located in vibrant cities like London and Manchester, we offer meaningful career growth opportunities for those passionate about delivering outstanding service to our residents.
