Property Manager 8172 (Temp) - LLR - Sept 2026

Property Manager 8172 (Temp) - LLR - Sept 2026

Title: Property Manager – LLR

Contract Type: Fixed Term Contract (3 months)End of January 2027

Salary: : £37,451 per annum to £41,045 per annum (London weightedsalary) dependant on experience

Reporting Office: London, Stratford

Working Location: West Ham Lane,Stratford

Persona: Agile:20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working

Working Pattern: Monday - Friday 9-5

Closing Date: 25th September 2026

Interview dates: Interviews will be held via MS Teams

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join L&Q’s Growing London Living Rent Team – Be Partof the Journey to Home Ownership

At L&Q, our London Living Rent portfolio provideshigh-quality homes at below-market rents, helping residents save towards adeposit and supporting their journey towards home ownership. Our homes supporta diverse range of customers, incomes and life stages, providing affordablehousing options while helping residents achieve their longer-term aspirations.

We're looking for an experienced and ambitious PropertyManager to join our high-performing London Living Rent team. This is anopportunity to manage a diverse portfolio of homes across London whiledelivering outstanding customer experiences and contributing to the success ofone of the UK's leading housing providers.With homes located across London and the South East, ourLondon Living Rent portfolio plays an important role in providingprofessionally managed, affordable housing for residents who may otherwisestruggle to access suitable homes within the private rented sector.

If you're driven by customer impact, thrive in a fast-pacedenvironment, and want to be part of something meaningful, we'd love to hearfrom you.

Your impact in the role:

As a Property Manager within our London Living Rent team,you'll play a key role in helping residents access affordable housing whilesupporting their journey towards home ownership.You will be responsible for delivering an excellent residentexperience, protecting the performance of your portfolio and ensuring homes aremanaged to the highest standards. Working closely with residents, contractors,managing agents and internal stakeholders, you'll help maximise occupancy,minimise voids, sustain tenancies and ensure compliance across a growingportfolio of homes.

• Managing a portfolio of London Living Rentproperties and delivering an excellent customer experience throughout thetenancy lifecycle.
• Maximising rental income through effectivetenancy management, resident retention activities and minimisation of voidperiods.
• Supporting the onboarding and mobilisation ofnew homes into the London Living Rent portfolio.
• Ensuring compliance with London Living Rentrequirements, relevant legislation and organisational policies.
• Managing tenancy matters including inspections,tenancy audits, notices and tenancy changes in line with legal andorganisational requirements.
• Conducting occupancy checks and investigationsto identify fraud, subletting and tenancy breaches.
• Monitoring arrears cases and working withresidents to support tenancy sustainment while protecting income collectionperformance.
• Working collaboratively with internal teams,contractors and external partners to deliver high-quality property and residentservices.
• Maintaining accurate records across all relevantsystems, including Microsoft Dynamics 365.
• Managing customer enquiries and complaintsthrough to successful resolution.

What you'll bring:

What You’ll BringWe're looking for someone who iscustomer-focused, organised and passionate about delivering excellent housingservices. To be successful in this role, you'll have:

• Experience in residential property management,housing management or lettings within the private rented sector, affordablehousing sector or Build to Rent environment.
• A good understanding of tenancy management andrelevant housing legislation, including Assured Shorthold Tenancies.
• An understanding of affordable housing products,including London Living Rent, Intermediate Rent or similar tenures.
• Experience of managing tenancy renewals, rentreviews and resident retention activities.
• Excellent customer service and relationshipmanagement skills.
• Experience of handling complaints and resolvingcomplex customer issues.
• A track record of delivering against performancetargets and deadlines within a customer-focused housing, property management orlettings environment.
• Strong organisational skills with the ability tomanage competing priorities and meet deadlines.
• Experience using Microsoft Office applicationsand CRM or housing management systems, including Microsoft Dynamics 365.
• Understanding of legal processes relating totenancy breaches, arrears and possession action.
• A proactive, resilient and solution-focusedapproach to problem solving

Why Join Us?

Bepart of amission-driven organisationhelping Londonersinto home ownership.Workin acollaborative and supportive teamthat valuesinnovation and impact.Enjoya role whereno two days are the same, and your work trulymatters.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

Property Manager 8172 (Temp) - LLR - Sept 2026